Senior Valet Operations & Guest Service Manager

Parking Management Company; Louisville (KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Benefits

401K

Supplemental Insurance

Bonus opportunities

Leadership development program

Paid time off

Paid training

Tuition assistance

Perks at Work discounts

Military friendly employer

Job summary

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. The Senior Guest Service Manager oversees valet operations across multiple locations, ensuring exceptional service, operational efficiency, and strong team leadership.

Lead staff, optimize workflows, and maintain client relationships to deliver a seamless valet experience. The role requires managing payroll, schedules, and training, with travel to sites as needed.

Qualifications

• Experience in supervising staff in parking, hospitality, or related customer service fields.
• Strong communication and interpersonal skills with client-focused mindset.
• Ability to manage schedules, payroll, and training across multiple sites.

Responsibilities

• Client Relationship Management: serve as primary contact for each property and ensure contractual obligations are met.
• Daily Operational Oversight: manage scheduling, staffing, and quality assurance at locations.
• Financial and Administrative Tasks: monitor revenue, payroll, and expenses with regional leadership oversight.
• Team Supervision and Training: recruit, coach, and develop hourly staff; set performance expectations.
• Communication and Reporting: provide regular updates to management on progress and issues.
• Travel and Communication: occasional site visits; coordinate with teams and clients.
• Supervisory Responsibilities: involve staff in decision-making and process improvements; ensure safety and service standards.
• Additional Responsibilities: attend meetings; flexible hours and travel as needed.

Skills

Hospitality

Customer service

Leadership

Communication

Education

High school diploma or GED

Job description

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. The Senior Guest Service Manager oversees valet operations across multiple locations, ensuring exceptional service, operational efficiency, and strong team leadership.

Lead staff, optimize workflows, and maintain client relationships to deliver a seamless valet experience. The role requires managing payroll, schedules, and training, with travel to sites as needed.