Valet Operations Lead — Guest Experience & Team Coach

Legacy Parking Company; Birmingham (AL); On-site; USD 42,000 - 56,000; Full time

Job summary

Legacy Parking Company is seeking a Valet Assistant Manager to lead day-to-day valet operations at our facility. You will report to the Operations Manager and ensure the guest experience is consistent across shifts.

This role blends hands-on supervision with active involvement in service flow, including coaching and scheduling. Ideal candidates bring valet or hospitality operations experience, a valid driver's license, and a commitment to safety and outstanding guest service.

Qualifications

• Experience in scheduling or supervising a team in valet, parking operations, or hospitality.
• Strong communication skills and calm, professional demeanor under pressure.

Responsibilities

• Oversee daily valet operations, including staffing levels, shift coverage, and workflow during peak and off-peak periods.
• Build and manage the valet team's schedule, handling call-offs, shift swaps, and coverage gaps.
• Supervise, coach, and support valet attendants, reinforcing safety, professionalism, and service standards.
• Serve as the primary point of contact for guest concerns or service issues during your shift.
• Monitor key handling, vehicle intake/retrieval procedures, and claim ticket processes to prevent errors.
• Track and report on operational metrics to the Operations Manager.
• Assist with onboarding and training new valet staff.
• Step in on the drive lane to support the team during high-volume periods.

Skills

Scheduling

Team supervision

Communication

Guest service

Job description

Legacy Parking Company is seeking a Valet Assistant Manager to lead day-to-day valet operations at our facility. You will report to the Operations Manager and ensure the guest experience is consistent across shifts.

This role blends hands-on supervision with active involvement in service flow, including coaching and scheduling. Ideal candidates bring valet or hospitality operations experience, a valid driver's license, and a commitment to safety and outstanding guest service.