Valet Assistant Manager

Legacy Parking Company; Birmingham (AL); On-site; USD 42,000 - 56,000; Full time

Job summary

Legacy Parking Company is seeking a Valet Assistant Manager to lead day-to-day valet operations at our facility. You will report to the Operations Manager and ensure the guest experience is consistent across shifts.

This role blends hands-on supervision with active involvement in service flow, including coaching and scheduling. Ideal candidates bring valet or hospitality operations experience, a valid driver's license, and a commitment to safety and outstanding guest service.

Qualifications

• Experience in scheduling or supervising a team in valet, parking operations, or hospitality.
• Strong communication skills and calm, professional demeanor under pressure.

Responsibilities

• Oversee daily valet operations, including staffing levels, shift coverage, and workflow during peak and off-peak periods.
• Build and manage the valet team's schedule, handling call-offs, shift swaps, and coverage gaps.
• Supervise, coach, and support valet attendants, reinforcing safety, professionalism, and service standards.
• Serve as the primary point of contact for guest concerns or service issues during your shift.
• Monitor key handling, vehicle intake/retrieval procedures, and claim ticket processes to prevent errors.
• Track and report on operational metrics to the Operations Manager.
• Assist with onboarding and training new valet staff.
• Step in on the drive lane to support the team during high-volume periods.

Skills

Scheduling

Team supervision

Communication

Guest service

Job description

Description

About Legacy Parking

Legacy Parking Company isn't a typical parking operator — we're an asset manager. We run parking operations for sophisticated real estate owners across the country, using technology, data, and hands-on service to make every property we manage more valuable and every guest experience better. We're growing, and we're looking for people who take pride in running a tight, professional operation.

About the Role

We're hiring a Valet Assistant Manager to help lead day-to-day valet operations at [Facility Name]. Reporting to the Operations Manager, you'll be the person on the ground keeping the valet team sharp, the schedule covered, and the guest experience consistent — every shift, every car, every time.

This is a hands-on leadership role: part scheduler, part coach, part problem-solver. You'll split your time between overseeing operations and staying active in the flow of valet service.

What You'll Do

Oversee daily valet operations, including staffing levels, shift coverage, and workflow during peak and off-peak periods. Build and manage the valet team's schedule, handling call-offs, shift swaps, and coverage gaps. Supervise, coach, and support valet attendants, reinforcing safety, professionalism, and service standards. Serve as the primary point of contact for guest concerns or service issues during your shift, resolving them quickly and professionally. Monitor key handling, vehicle intake/retrieval procedures, and claim ticket processes to prevent errors and protect guest vehicles. Track and report on operational metrics (ticket volume, staffing needs, incidents) to the Operations Manager. Assist with onboarding and training new valet staff. Step in on the drive lane as needed to support the team during high-volume periods. Help enforce company policies, safety protocols, and Legacy Parking's service standards.

What We're Looking For

Prior experience in valet, parking operations, or hospitality, with some background in scheduling or supervising a team. Valid driver's license with a clean driving record (required — you'll be driving guest vehicles). Comfortable driving both automatic and manual transmission vehicles. Strong communication skills and a calm, professional demeanor under pressure. Ability to stand, walk, and drive for extended periods, in all weather conditions. Availability to work a flexible schedule, including evenings, weekends, and holidays as needed. A genuine commitment to guest service — you set the tone for the team.

Why Legacy Parking

You’ll be part of a company that treats parking as a real asset management discipline, not just a commodity service — which means real opportunities to grow into larger operations leadership roles as we expand into new markets.

Legacy Parking Company is an equal opportunity employer.