Valet Guest Experience Lead

Evolution Parking & Guest Services, LLC; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Career advancement opportunities

Job summary

Evolution Parking & Guest Services, LLC is seeking an Assistant Guest Services Manager to support the oversight of valet operations and to ensure outstanding guest service. The role involves greeting guests, coordinating shifts, training, and maintaining high standards of professionalism and safety.

The position requires 2+ years in management, a valid US driver's license, and experience with HRIS and customer service.

Qualifications

• Experience in valet parking.
• Valid US Driver's License.
• 2+ years in a management position.
• Experience with HRIS platforms, such as ADP.
• Experience with Customer Service.

Responsibilities

• Assist the Guest Services Manager in overseeing valet operations.
• Greet and acknowledge guests, provide friendly, professional service.
• Coordinate activities related to valet operations and shift coverage.
• Recommend measures to improve performance and guest satisfaction.
• Conduct daily huddles and manage schedules and break times.
• Maintain professionalism, dress code, hygiene, and cleanliness.
• Recruit qualified applicants and participate in hiring decisions.
• Provide feedback for performance reviews and evaluations.
• Monitor cash flow, tip pool, tickets, and parking operations.
• Support investigation of claims and resolve issues.
• Assist with incident investigations and safety compliance.
• Other duties as assigned.

Education

Associate's Degree

High School Diploma

GED

Job description

Evolution Parking & Guest Services, LLC is seeking an Assistant Guest Services Manager to support the oversight of valet operations and to ensure outstanding guest service. The role involves greeting guests, coordinating shifts, training, and maintaining high standards of professionalism and safety.

The position requires 2+ years in management, a valid US driver's license, and experience with HRIS and customer service.