Valet Lead & Guest Experience Captain

Towne Park; États-Unis; Sur place; USD 17 000 - 24 000; Plein temps

Avantages offerts par ce poste

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement plan

Résumé du poste

Towne Park is seeking a Guest Service Captain to orchestrate the service experience for hotel guests and coordinate with onsite teams to meet service standards. This role may involve handling critical issues when the manager isn’t onsite and providing guidance to staff as needed.

The position emphasizes hospitality, safety, and accuracy in parking and guest assistance, with a base hourly rate and tips-based earn potential. Mon-Fri 7a-5p schedule is typical.

Qualifications

• Must be able to drive manual transmission.
• Must be able to speak, read and write Standard English.

Responsabilités

• Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers.
• Opens all vehicle and hotel doors for guests and explains parking procedures.
• Assists guests with directions, taxis, reservations and other inquiries.
• Leads the work group in delivering high levels of guest service and assists with schedule changes or openings.
• Issues claim checks to guests and completes ticket information for vehicles in the valet system.
• Completes shift reports and reconciles revenue and tickets at shift end.
• Ensures HIPPA-compliant handling of guest information and protects customer data.

Connaissances

Driver's license

Manual transmission

English proficiency

Time system knowledge

Cash handling

Customer service

Formation

High school diploma or GED

Description du poste

Towne Park is seeking a Guest Service Captain to orchestrate the service experience for hotel guests and coordinate with onsite teams to meet service standards. This role may involve handling critical issues when the manager isn’t onsite and providing guidance to staff as needed.

The position emphasizes hospitality, safety, and accuracy in parking and guest assistance, with a base hourly rate and tips-based earn potential. Mon-Fri 7a-5p schedule is typical.