Valet & Guest Services Supervisor

Evolution Parking & Guest Services; Baton Rouge (LA); Presencial; USD 42.000 - 68.000; Jornada completa

Descripción de la vacante

Evolution Parking & Guest Services, America's exclusive provider of hotel valet and front door services, is seeking an Assistant Guest Services Manager in Baton Rouge. You will support the Guest Services Manager in overseeing valet operations, greet guests, and ensure quick, professional customer service across shifts.

The role requires experience in valet/hospitality, strong communication, and leadership of daily huddles, schedules, and payroll data.

Formación

• Must have experience in valet or hospitality operations.
• Strong customer service and guest relations abilities are required.
• Excellent oral and written communication skills are essential.
• Strong technology proficiency and computer skills.
• Strong organizational skills and attention to detail are necessary.
• Ability to work collaboratively in a team environment.

Responsabilidades

• Ensure each guest receives outstanding service by greeting and thanking each guest.
• Assist the Guest Services Manager in coordinating all valet-related activities.
• Recommend measures to improve performance and guest satisfaction.
• Provide fraud/standard training and lead daily huddles.
• Manage shift schedules and break options.
• Ensure professionalism and cleanliness standards are maintained.
• Recruit qualified applicants and assist in staffing.
• Provide feedback for performance reviews and evaluations.
• Support hiring, promotions, disciplinary actions, and terminations.
• Monitor quality assurance and ensure safety standards.
• Motivate team members to deliver exceptional service.
• Enforce dress code and hygiene guidelines.
• Prepare schedules and payroll data.
• Assist with cash handling, tip pools, and counts.
• Conduct lot inspections and suggest improvements.
• Investigate claims with management on decision outcomes.
• Other duties as assigned.
• Associate’s Degree, High School Diploma, or GED is required, or relevant working experience.
• Understanding of general business practices including accounting, HR, and customer service.

Conocimientos

Customer service excellence

Communication skills

Technology proficiency

Organizational skills

Team collaboration

Attention to detail

Educación

Associate's Degree, High School Diploma or GED

Descripción del empleo

Evolution Parking & Guest Services, America's exclusive provider of hotel valet and front door services, is seeking an Assistant Guest Services Manager in Baton Rouge. You will support the Guest Services Manager in overseeing valet operations, greet guests, and ensure quick, professional customer service across shifts.

The role requires experience in valet/hospitality, strong communication, and leadership of daily huddles, schedules, and payroll data.