Valet

The Inn at Little Washington; Northern (KY); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health, vision and dental insurance

Paid time off

401(k) retirement plan with match

On-the-job training

Employee education allowance

Employee appreciation events

Complimentary uniforms

Daily chef meals for staff

Competitive pay

Job summary

The Inn at Little Washington in the United States seeks a Front Desk/Valet associate to uphold a Five-star, Five-diamond guest experience. You will manage the front desk, assist guests, and help with driveway operations, ensuring a seamless arrival for guests staying in 23 suites.

This role emphasizes outstanding service, professional etiquette, and the ability to multi-task in a fast-paced luxury environment.

Qualifications

• Must have a valid driver's license and pass a background check and motor vehicle check.
• Able to drive both a manual and automatic car.
• Must be at least 16 years of age.
• Must be willing to comply with the Inn’s grooming standards – Any visible tattoos must be covered by the uniform and men should be clean-shaven at all times.
• 6 months to 1 year of customer service experience.
• Prior experience at a 4 or 5 star luxury property.
• Ability to communicate in a language other than English, preferably Spanish or French.
• Certification in CPR

Responsibilities

• Park guests’ vehicles and assist with carrying bags to guests’ rooms.
• Assist with opening doors and check coats for guests.
• Must be a strong ambassador for The Inn in all interactions with guests.
• Must greet all guests as though you are welcoming them to your own home.
• Be anticipatory of guest needs and respond to inquiries in a timely and professional manner.
• Maintain professional etiquette with all guests and employees.
• Constantly monitor the lobby, public areas and front driveway to keep areas clean.
• Communicate parking instructions to guests if self-parking is preferred.

Skills

Customer service

Interpersonal communication

Multitasking

Ability to work under pressure

English language proficiency

Education

CPR certification

Driver's license (valid)

Job description

Since 1978 The Inn at Little Washington, located at the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join in out growing team of exceptional people. On-the-job training, advancement potential, flexible schedules, amazing benefits, and competitive pay. Your next career awaits.

Some of our awards include Michelin 3 Stars, Forbes 5 Stars, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Chateaux.

Why join our team

We offer:

• Health, vision and dental insurance (full time employees)
• Paid time off (Full time employees)
• 401(k) retirement plan with match
• On-the-job training
• Employee education allowance
• Employee appreciation events
• Complimentary uniforms
• Delicious “family” meals daily prepared by the chefs
• Competitive pay

www.theinnatlittlewashington.com

SUMMARY

Assist in dailyFront Office operations and deliver a Five-star, Five-diamond experience to allguests. Maintain all aspects of the front desk and hotel driveway to ensure aluxury experience. Serve as a support to the Front Office team and deliver anexceptional first impression to all arriving guests.

ESSENTIAL FUNCTIONS

Parking guests’vehicles and assisting with carrying bags to guests' rooms

Assist withopening doors and check coats for guests

Must be a strongambassador for The Inn in all of their interactions with our guests – thosestaying overnight in one of our 23 beautiful guest suites, as well as thosedining with us in our world-famous dining room

Have the abilityto multi-task in a fast-paced environment which includes, but not limited to,greeting guests, parking vehicles, escort guests to rooms, deliver luggage toguestrooms in a timely manner, open doors for guests entering and leaving theproperty, organize and store luggage and maintain the cleanliness of the frontdriveway

Must demonstrateexcellent communication skills, and have the ability to meet the expectationsof a 5 Star/5 Diamond property by providing top-notch guest service skills

Must greet allguests as though you are welcoming them to your own home

An eagerness tolearn new information with a positive attitude

Able to takeconstructive criticism to help improve faults

Must meet ForbesStandards in all daily operations and guest interactions

Be anticipatory ofguest needs and respond to guest inquiries in a timely and professional manner

Must maintainprofessional etiquette with all guests and employees

Constantly monitor the lobby, public areas and front driveway to ensurethe areas are clean and free of debris

Assist guestswith directions

Communicateparking instructions to guests if self-parking is preferred

Must be able toexplain room features if a guest inquires

Must follow alldisinfecting and sanitization policies

QUALIFICATIONS

Required

Must have a validdrivers’ license and be able to pass a background check and motor vehicle check

Able to drive both amanual and automatic car

Must be at least 16years of age

Must be willing tocomply with the Inn’s grooming standards – Any visible tattoos must be coveredby the uniform and men should be clean-shaven at all times

6 months to 1 year of customer serviceexperience

Prior experience at a 4 or 5 star luxuryproperty

Ability to communicate in a language otherthan English, preferably Spanish or French

Certification in CPR

SKILLS

Ability to communicate in English both orally and written

Strong interpersonal communication skills both verbal and written

Must always be organized and maintain cleanliness of the front drivewayand valet stand

Ability to multi-task in a fast-paced environment

Ability to work under pressure

Ability to cross-train across multiple departments and assist when needed

PHYSICAL DEMANDS

Must be able to lift 30+ lbs

Able to stand, bend and walk for long periods of time

Frequent or occasional need to perform the following physical activities:reaching, bending, pushing, pulling, twisting, lifting and climbing

**The Inn at Little Washington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws**