Front Desk Agent

Harri.com; Washington (Washington County); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Health, vision & dental

Paid time off

401(k) match

On-the-job training

Education allowance

Appreciation events

Uniforms provided

Daily meals

Competitive pay

Job summary

The Inn at Little Washington in Virginia seeks a front desk/host hybrid to deliver a five-star, five-diamond guest experience. You will support Front Office and Dining Room operations, greet guests warmly, manage seating, and relay requests with poise.

Ideal candidates bring 1–2 years in front desk or host roles, strong communication, and familiarity with ResortSuite and Tock, in a refined luxury setting.

Qualifications

• 1–2 years of Front Desk or restaurant host experience.
• Microsoft Office proficiency.
• Must be at least 16 years old.
• Familiarity with Forbes Standards; bilingual preferred.
• Prior experience with Resortsuite and Tock is a plus.

Responsibilities

• Assist in Front Office operations and deliver a five-star guest experience.
• Welcome guests at the front desk and seat guests in dining areas.
• Handle phone calls, emails and guest requests promptly and courteously.
• Assist servers with walking food and assisting guests as needed.
• Run daily reports and complete daily checklists.
• Greet guests as if welcoming them to your own home.
• Coordinate with Housekeeping and Engineering on room status.

Skills

Front Desk experience

Microsoft Office

Spanish or French (bonus)

ResortSuite

Tock

Education

High school diploma

Tools

ResortSuite

Tock

Job description

Located in the picturesque town of Washington, Virginia.

30 minutes from Culpeper, Front Royal, and Warrenton, Virginia

40 minutes from Gainesville and Stephen City, Virginia

Just a bit over an hour from Reston, Loudoun County, Virginia and Washington, DC.

Since 1978 The Inn at Little Washington, located in the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join our growing team of exceptional people. Your next career awaits.

Some of our awards include Michelin 3 Stars, Forbes 5 Stars, Michelin Green Star, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Chateaux.

Why join our team:

We offer:

• Health, vision and dental insurance (full time employees)
• Paid time off (Full time employees)
• 401(k) retirement plan with match
• On-the-job training
• Employee education allowance
• Employee appreciation events
• Complimentary uniforms
• Delicious “family” meals daily prepared by the chefs
• Competitive pay

www.theinnatlittlewashington.com

POSITION SUMMARY:

Assist in dailyFront Office operations and deliver a Five-star, Five-diamond experience to allguests. Maintain all aspects of the Front Office area to ensure a luxuryexperience. Serve as a support to the Front Office and Dining Room team.

ESSENTIAL FUNCTIONS

1. This is a unique position, across between a hotel front desk agent and a restaurant host/hostess position

2. Thisposition is a strong ambassador for The Inn in all of their interactions withour guests – those staying overnight in one of our 23 beautiful guest suites,as well as those dining with us in our world-famous dining room

3. Mustdemonstrate excellent communication skills and have the ability to meet theexpectations of a 5 Star/5 Diamond property by providing top notch guestservice skills

4. Strongmulti-tasking of front desk duties whichinclude, but not limited to, checking guests in/out, seating guests in thedining room or living room, answer telephone calls, check emails, relayingguest requests, walking food and checking the guests’ coats

5. Frontdesk agents are also expected to help servers walk food when needed

6. Abilityrun daily reports and complete daily checklist

7. Mustgreet all guests as though you are welcoming them to your own home

8. Aneagerness to learn new information with a positive attitude

9. Able to take constructivecriticism to help improve faults

10. Coordinate with Housekeepingand Engineering department to track room status and follow up accordingly

11. Work closely with both the DiningRoom and Culinary team to ensure all guest requests are communicated

12. Must meet Forbes Standards inall daily operations and guest interactions

13. Demonstrate proficiency with Resortsuite and Tock software

14. Be anticipatory of guest needs and respond to guest inquiries in a timelyand professional manner

15. Must maintain professional etiquette with all guests and employees

17. Demonstrate a thorough knowledge of the Inn and its history

18. Must follow all disinfecting and sanitization policies

QUALIFICATIONS

Required

1. 1-2years of Front Desk or Restaurant host experience

2. MicrosoftOffice knowledge

4. Mustbe at least 16 years of age

5. Mustbe well-groomed and well-presented with no visible tattoos

1. Familiaritywith Forbes Standards

2. Abilityto communicate in a language other than English, preferably Spanish or French

3. Certificationin alcohol awareness program

5. Priorexperience with Resortsuite and Tock

SKILLS

1. Ability to communicate in English both orally and in writing

2. Strong interpersonal communication skills both verbal and written

3. Must always be organized and maintain cleanliness of the front desk

4. Ability to speak using clear and professional language

5. Ability to multi-task in a fast-paced environment

6. Ability to process all payments, including credit card, cash and gift certificates

7. Ability to cross-train across multiple departments and assist when needed

8. Ability to assist guests with questions about the property, history ofthe Inn, surrounding areas and the amenities and packages offered at the Inn

PHYSICAL DEMANDS

1. Must be able to lift 30+ lbs.

2. Able to stand, bend and walk for long periods of time

3. Frequent or occasional need to perform the following physical activities:reaching, bending, pushing, pulling, twisting, lifting and climbing

**The Inn at Little Washington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws**