Valet

The Inn at Little Washington; Virginia; On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with match

On-the-job training

Education allowance

Advancement potential

Flexible schedules

Employee appreciation events

Complimentary meals

Job summary

The Inn at Little Washington is seeking a courteous Front Desk Associate to welcome guests and deliver the Five-star experience the property is known for. You will manage check-ins, assist with requests, and uphold Forbes standards to ensure a seamless stay.

Join a team of professionals dedicated to exceptional service and luxury hospitality in a world-renowned inn and restaurant setting.

Qualifications

• Excellent communication and guest service skills.
• Ability to multi-task in a fast-paced luxury setting.
• Prior hospitality experience is preferred.

Responsibilities

• Greet guests and assist with check-in/check-out processes.
• Maintain the front desk and lobby area in pristine condition.
• Answer guest questions and fulfill requests promptly and courteously.
• Coordinate with other departments to ensure seamless guest experiences.
• Assist guests with directions, transportation, and luggage as needed.
• Adhere to Forbes standards and uphold brand image.

Skills

Excellent communication

Fluent English

Interpersonal skills

Organized & detail-oriented

Multi-tasking

Job description

Since 1978 The Inn at Little Washington, located at the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join in out growing team of exceptional people. On-the-job training, advancement potential, flexible schedules, amazing benefits, and competitive pay. Your next career awaits.

Some of our awards include Michelin 3 Stars, Forbes 5 Stars, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Chateaux.

Why join our team:

We offer:

• Health, vision and dental insurance (full time employees)
• Paid time off (Full time employees)
• 401(k) retirement plan with match
• On-the-job training
• Employee education allowance
• Advancement potential
• Flexible schedules
• Employee appreciation events
• Complimentary uniforms
• Delicious “family” meals daily prepared by the chefs
• Referral bonuses
• Competitive pay

www.theinnatlittlewashington.com

SUMMARY

Assist in dailyFront Office operations and deliver a Five-star, Five-diamond experience to allguests. Maintain all aspects of the front desk and hotel driveway to ensure aluxury experience. Serve as a support to the Front Office team and deliver anexceptional first impression to all arriving guests.

ESSENTIAL FUNCTIONS

Parking guests’vehicles and assisting with carrying bags to guests' rooms

Assist withopening doors and check coats for guests

Must be a strongambassador for The Inn in all of their interactions with our guests – thosestaying overnight in one of our 23 beautiful guest suites, as well as thosedining with us in our world-famous dining room

Have the abilityto multi-task in a fast-paced environment which includes, but not limited to,greeting guests, parking vehicles, escort guests to rooms, deliver luggage toguestrooms in a timely manner, open doors for guests entering and leaving theproperty, organize and store luggage and maintain the cleanliness of the frontdriveway

Must demonstrateexcellent communication skills, and have the ability to meet the expectationsof a 5 Star/5 Diamond property by providing top-notch guest service skills

Must greet allguests as though you are welcoming them to your own home

An eagerness tolearn new information with a positive attitude

Able to takeconstructive criticism to help improve faults

Must meet ForbesStandards in all daily operations and guest interactions

Be anticipatoryofguest needs and respond to guest inquiries in a timely and professional manner

Must maintainprofessional etiquette with all guests and employees

Constantly monitor the lobby, public areas and front driveway to ensurethe areas are clean and free of debris

Assist guestswith directions

Communicateparking instructions to guests if self-parking is preferred

Must be able toexplain room features if a guest inquires

Must follow alldisinfecting and sanitization policies

QUALIFICATIONS

Required

Must have a validdrivers’ license and be able to pass a background check and motor vehicle check

Able to drive both amanual and automatic car

Must be at least 16years of age

Excellentcommunication skills

Must be willing tocomply with the Inn’s grooming standards – Any visible tattoos must be coveredby the uniform and men should be clean-shaven at all times

Desirable

6 months to 1 year of customer serviceexperience

Prior experience at a 4 or 5 star luxuryproperty

Ability to communicate in a language otherthan English, preferably Spanish or French

Certification in CPR

SKILLS

Ability to communicate in English both orally and written

Strong interpersonal communication skills both verbal and written

Must always be organized and maintain cleanliness of the front drivewayand valet stand

Ability to multi-task in a fast-paced environment

Ability to work under pressure

Ability to cross-train across multiple departments and assist when needed

PHYSICAL DEMANDS

Must be able to lift 30+ lbs

Able to stand, bend and walk for long periods of time

Frequent or occasional need to perform the following physical activities:reaching, bending, pushing, pulling, twisting, lifting and climbing

**The Inn at Little Washington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws**