Vacation Planning & Reservations Concierge

Grace & Getaways Travel LLC; Louisville (KY); On-site; USD 35,000 - 45,000; Full time

Job summary

Grace & Getaways Travel LLC is seeking a dependable, customer-focused Client Services & Reservation Coordinator to support clients through vacation planning and booking. The role emphasizes communication, research, and orderly reservation processes, with resources provided to learn systems and supplier procedures.

Ideal candidates are professional, organized, and enjoy helping people make informed decisions, with strong follow-up and the ability to manage multiple requests.

Qualifications

• Strong customer service and interpersonal skills.
• Clear written and verbal communication.
• Professional and friendly communication style.
• Strong organizational and follow-up skills.
• Comfortable using computers, email, websites, and online systems.
• Ability to research and compare information for customers.
• Ability to manage multiple client requests and deadlines.
• Self-motivated and able to work independently.
• Willingness to learn reservation systems, supplier procedures, and industry information.
• Previous experience in customer service, hospitality, reservations, administration, or sales is helpful but not required.

Responsibilities

• Communicate with clients to learn about their vacation preferences, needs, dates, and budget.
• Research available cruises, resorts, hotels, transportation, vacation packages, and other travel options.
• Provide clients with options that match their requests and preferences.
• Assist clients with reservation details and the booking process.
• Respond to customer questions in a professional and timely manner.
• Follow up with prospective clients regarding inquiries, quotes, and reservation decisions.
• Maintain communication with clients throughout the planning process.
• Review reservation information for accuracy and completeness.
• Maintain organized client records and booking information.
• Use online reservation systems, supplier websites, email, and customer-management tools.
• Stay informed about destination information, supplier policies, promotions, and booking requirements.
• Provide ongoing customer support before and after reservations are completed.
• Develop positive relationships with clients that encourage repeat business and referrals.

Skills

Customer service

Interpersonal skills

Written & verbal communication

Organizational skills

Independent work

Research and comparison

Tools

CRM software

Reservation systems

Email tools

Job description

Grace & Getaways Travel LLC is seeking a dependable, customer-focused Client Services & Reservation Coordinator to support clients through vacation planning and booking. The role emphasizes communication, research, and orderly reservation processes, with resources provided to learn systems and supplier procedures.

Ideal candidates are professional, organized, and enjoy helping people make informed decisions, with strong follow-up and the ability to manage multiple requests.