Vacation Concierge & Reservations Specialist

Gracegetawaystravelllc; Nashville, Northern (TN, KY); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Grace & Getaways Travel LLC is seeking a dependable, customer-focused individual to support clients through vacation planning and reservations. You will communicate, research options, assist with bookings, and maintain organized client records.

The role emphasizes professional communication, organization, and independent work while learning reservation systems and supplier procedures.

Qualifications

• Strong customer service and interpersonal skills.
• Clear written and verbal communication.
• Professional and friendly communication style.
• Strong organizational and follow-up skills.
• Comfortable using computers, email, websites, and online systems.

Responsibilities

• Communicate with clients to learn vacation preferences, dates, and budget.
• Research cruises, resorts, hotels, transportation, and vacation packages.
• Provide clients with options that match their requests.
• Assist clients with reservation details and the booking process.
• Respond to customer questions in a professional and timely manner.
• Follow up with prospective clients regarding inquiries, quotes, and reservations.

Skills

Customer service

Interpersonal skills

Written and verbal communication

Organizational skills

Follow-up skills

Tech-savvy

Research skills

Multitasking

Independent work

Reservation systems

Job description

Grace & Getaways Travel LLC is seeking a dependable, customer-focused individual to support clients through vacation planning and reservations. You will communicate, research options, assist with bookings, and maintain organized client records.

The role emphasizes professional communication, organization, and independent work while learning reservation systems and supplier procedures.