Personal Travel Concierge & Booking Expert

Gracegetawaystravelllc; Charlotte, Northern (NC, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Grace & Getaways Travel LLC is seeking a dependable Customer Service & Booking Specialist to support clients throughout vacation planning and reservations.

You will communicate with clients to understand preferences, research cruises, resorts, hotels and other options, and assist with the booking process.

The role requires organized, professional, and independent work with timely follow-ups, ongoing client support, and relationship-building for repeat business.

Qualifications

• Strong customer service and interpersonal skills.
• Clear written and verbal communication.
• Professional, friendly communication style.
• Strong organizational and follow-up skills.
• Comfortable using computers, email, and online systems.
• Ability to research and compare information for customers.
• Ability to manage multiple client requests and deadlines.
• Self-motivated and able to work independently.
• Willingness to learn reservation systems and industry information.
• Experience in customer service helpful but not required.

Responsibilities

• Communicate with clients to learn about their vacation preferences, needs, dates, and budget.
• Research available cruises, resorts, hotels, transportation, vacation packages, and other travel options.
• Provide clients with options that match their requests and preferences.
• Assist clients with reservation details and the booking process.
• Respond to customer questions in a professional and timely manner.
• Follow up with prospective clients regarding inquiries, quotes, and reservation decisions.
• Maintain communication with clients throughout the planning process.
• Review reservation information for accuracy and completeness.
• Maintain organized client records and booking information.
• Use online reservation systems, supplier websites, email, and customer-management tools.
• Stay informed about destination information, supplier policies, promotions, and booking requirements.
• Provide ongoing customer support before and after reservations are completed.
• Develop positive relationships with clients that encourage repeat business and referrals.

Skills

Customer service

Communication

Organizational skills

Research skills

Multitasking

Independent worker

Attention to detail

Job description

Grace & Getaways Travel LLC is seeking a dependable Customer Service & Booking Specialist to support clients throughout vacation planning and reservations.

You will communicate with clients to understand preferences, research cruises, resorts, hotels and other options, and assist with the booking process.

The role requires organized, professional, and independent work with timely follow-ups, ongoing client support, and relationship-building for repeat business.