Travel Experience Concierge

Grace & Getaways Travel LLC; Nashville (TN); On-site; USD 42,000 - 52,000; Full time

Job summary

Grace & Getaways Travel LLC is seeking a dependable, client-focused individual to support clients through vacation planning and reservations. You will communicate with clients, research options, and assist with bookings while maintaining organized records and providing ongoing support.

The role emphasizes professional communication, independence, and a proactive approach to helping clients make informed decisions and enjoy a seamless travel experience.

Qualifications

• Strong customer service and interpersonal skills are required.
• Clear written and verbal communication abilities are essential.
• Professional and friendly communication style is important.
• Strong organizational and follow-up skills are expected.
• Comfort with computers, email, websites, and online systems is needed.
• Ability to research and compare information for customers is required.
• Ability to manage multiple client requests and deadlines.

Responsibilities

• Communicate with clients to learn vacation preferences, dates, and budget.
• Research cruises, resorts, hotels, transportation, and packages.
• Provide clients with options matching requests and preferences.
• Assist clients with reservation details and the booking process.
• Respond to customer questions professionally and timely.
• Follow up with prospective clients regarding inquiries, quotes, and decisions.
• Maintain communication with clients throughout the planning process.
• Review reservation information for accuracy and completeness.
• Maintain organized client records and booking information.
• Use online reservation systems, supplier websites, email, and CRM tools.
• Stay informed about destinations, supplier policies, promotions, and booking requirements.
• Provide ongoing customer support before and after reservations are completed.
• Develop positive client relationships to encourage repeat business and referrals.

Skills

Customer service

Interpersonal skills

Written & verbal communication

Organization

Research ability

Tools

Online reservation systems

Job description

Grace & Getaways Travel LLC is seeking a dependable, client-focused individual to support clients through vacation planning and reservations. You will communicate with clients, research options, and assist with bookings while maintaining organized records and providing ongoing support.

The role emphasizes professional communication, independence, and a proactive approach to helping clients make informed decisions and enjoy a seamless travel experience.