Vacation Booking & Client Concierge

Grace & Getaways Travel LLC; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Grace & Getaways Travel LLC is seeking a dependable Customer Service & Booking Specialist to guide clients through vacation planning and reservations. You will communicate with clients, research options, and assist with booking while maintaining detailed records and timely follow-up.

Ideal candidates are professional, organized, capable of working independently, and eager to help clients make informed decisions. Training and resources are provided for systems and procedures used in the role.

Qualifications

• Excellent customer service and interpersonal skills.
• Clear written and verbal communication; professional demeanor.
• Strong organizational and follow-up abilities.
• Ability to research and compare options for clients.

Responsibilities

• Learn client vacation preferences, dates, and budgets.
• Research cruises, resorts, hotels, transportation, and travel options.
• Provide clients with matching options and assist with reservations.
• Respond to client inquiries professionally and promptly.
• Follow up with prospective clients about quotes and decisions.
• Maintain ongoing communication throughout the planning process.
• Review reservation details for accuracy and completeness.
• Keep organized client records and booking information.
• Utilize online reservation systems, supplier websites, and CRM tools.
• Stay informed about destinations, policies, promotions, and booking requirements.
• Provide post-reservation support and nurture repeat business.

Skills

Customer service

Communication

Organizational skills

Research ability

Independent work

Self-motivated

Tools

Online reservation systems

CRM systems

Job description

Grace & Getaways Travel LLC is seeking a dependable Customer Service & Booking Specialist to guide clients through vacation planning and reservations. You will communicate with clients, research options, and assist with booking while maintaining detailed records and timely follow-up.

Ideal candidates are professional, organized, capable of working independently, and eager to help clients make informed decisions. Training and resources are provided for systems and procedures used in the role.