Travel Concierge & Booking Specialist

Gracegetawaystravelllc; Stephenville (TX); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Grace & Getaways Travel LLC is seeking a dependable Client Support & Reservation Specialist to assist clients throughout the vacation planning and reservation process. You will communicate with clients, research travel options, and help with reservations in a friendly, professional manner.

Training will be provided on systems and supplier procedures. The ideal candidate is organized, able to work independently, and focused on delivering excellent service that builds repeat business.

Qualifications

• Strong customer service and interpersonal skills.
• Clear written and verbal communication.
• Professional and friendly communication style.
• Strong organizational and follow-up abilities.
• Comfortable using computers, email, and online systems.
• Ability to research and compare options for customers.
• Ability to handle multiple requests and deadlines.
• Self-motivated and able to work independently.
• Willingness to learn reservation systems and industry information.
• Previous experience in customer service, hospitality, reservations, administration, or sales is helpful but not required.

Responsibilities

• Learn client vacation preferences, dates, and budget.
• Research cruises, resorts, hotels, transportation, and packages.
• Provide options matching client requests and preferences.
• Assist with reservation details and booking.
• Respond to questions in a professional, timely manner.
• Follow up with inquiries, quotes, and decisions.
• Maintain communication throughout planning.
• Review reservation information for accuracy.
• Maintain organized client records and bookings.
• Use online reservation systems, supplier portals, and email.
• Stay informed about destinations, policies, promotions.
• Provide ongoing support before and after reservations.
• Develop relationships to encourage repeat business.

Skills

Customer service

Interpersonal skills

Written and verbal communication

Organizational skills

Research and comparison

Independent work

Willingness to learn

Job description

Grace & Getaways Travel LLC is seeking a dependable Client Support & Reservation Specialist to assist clients throughout the vacation planning and reservation process. You will communicate with clients, research travel options, and help with reservations in a friendly, professional manner.

Training will be provided on systems and supplier procedures. The ideal candidate is organized, able to work independently, and focused on delivering excellent service that builds repeat business.