Travel Concierge & Booking Specialist

Grace & Getaways Travel LLC; Austin (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Grace & Getaways Travel LLC is seeking a dependable Client Services & Booking Coordinator to support clients through every stage of vacation planning and reservations. You will communicate with clients, research options, and assist with booking details to ensure a smooth, enjoyable experience.

We value professional, organized individuals who can work independently, follow up consistently, and cultivate relationships that lead to repeat bookings and referrals.

Qualifications

• Strong customer service and interpersonal skills.
• Clear written and verbal communication.
• Professional and friendly communication style.
• Strong organizational and follow-up skills.

Responsibilities

• Communicate with clients to learn vacation preferences, needs, dates, and budget.
• Research available cruises, resorts, hotels, transportation, vacation packages, and other travel options.
• Provide clients with options that match their requests and preferences.
• Assist clients with reservation details and the booking process.
• Respond to customer questions in a professional and timely manner.
• Follow up with prospective clients regarding inquiries, quotes, and reservation decisions.
• Maintain communication with clients throughout the planning process.
• Review reservation information for accuracy and completeness.
• Maintain organized client records and booking information.
• Use online reservation systems, supplier websites, email, and customer-management tools.
• Stay informed about destination information, supplier policies, promotions, and booking requirements.
• Provide ongoing customer support before and after reservations are completed.
• Develop positive relationships with clients that encourage repeat business and referrals.

Skills

Customer service

Communication

Organization

Research skills

Independent work

Reservation systems learning

Multi-tasking

Tools

CRM software

Online booking systems

Supplier portals

Job description

Grace & Getaways Travel LLC is seeking a dependable Client Services & Booking Coordinator to support clients through every stage of vacation planning and reservations. You will communicate with clients, research options, and assist with booking details to ensure a smooth, enjoyable experience.

We value professional, organized individuals who can work independently, follow up consistently, and cultivate relationships that lead to repeat bookings and referrals.