Vacation Operations & Contracts Coordinator

Wyndham; Indiana (PA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Wish day paid time to volunteer at an?

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Paid time off and holidays

Job summary

Travel + Leisure Co. is seeking an Operations Coordinator to handle tour reception, gifting and contracts with a focus on guest service and compliance across multiple departments.

You will assist Sales and Marketing, ensure accurate data entry into the CRS/Epiphany, and balance daily cash and reports. The role emphasizes professionalism, accuracy, and teamwork in a hospitality setting.

Qualifications

• High School Diploma required.
• Excellent communication and data-entry skills are essential.
• Experience with reservation systems or guest services is preferred.

Responsibilities

• Greet and qualify touring guests; collect and validate guest information; assign tours to Sales Agents (15%).
• Provide exceptional customer service to guests; answer phones and address questions; assist owners with contracts (10%).
• Distribute premiums upon presentation closure; complete daily gift, tour and contract reconciliation (20%).
• Enter tour and gifting data into CRS/Epiphany; run reports; prepare and balance cash, down payments and site stats (20%).
• File and secure documents per procedures; maintain owner information per PII and PCI standards (5%).
• Prepare and maintain timeshare sales contracts; support Sales Staff and administer legal documents (20%).
• Provide administrative support to Sales, Marketing, HR, and Resort teams; perform other duties as needed (10%).

Education

High School Diploma

Tools

Central Reservation System (CRS) / EPNY

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Travel + Leisure Co. is seeking an Operations Coordinator to handle tour reception, gifting and contracts with a focus on guest service and compliance across multiple departments.

You will assist Sales and Marketing, ensure accurate data entry into the CRS/Epiphany, and balance daily cash and reports. The role emphasizes professionalism, accuracy, and teamwork in a hospitality setting.