VA Medical Support & Scheduling Assistant

Ansible Government Solutions, LLC; Clearlake (CA); On-site; USD 49,000 - 60,000; Full time

Job summary

Ansible Government Solutions, LLC is seeking a Medical Support Assistant/Medical Receptionist to support the Clearlake VA Clinic in Clearlake, CA. The role runs Mon-Fri 8:00am-4:30pm; weekend rotation may occur.

Duties include appointment scheduling, front desk tasks, and patient greeting. Responsibilities include answering calls for scheduling requests, logging in CPRS, coordinating with the Lead Scheduler, and ensuring timely patient communications while upholding VA policies and quality

Qualifications

• Citizen or US resident
• Ability to speak, hear, and write English
• Proficient with computer programs; 45-60 wpm with minimal errors
• Heavy phone and computer usage, often simultaneously
• Familiarity with medical terminology
• Training provided on appointment management and policies
• Minimum 6 months medical appointment scheduling experience
• CMA or comparable training preferred but not required
• Ability to pass NACI background check

Responsibilities

• Acts as designated scheduler and receptionist per VHA Directive 1230; front desk duties vary by clinic
• Answers phone calls for scheduling requests and logs in CPRS
• Coordinates with Lead Scheduler to ensure timely, accurate patient communications
• Supports scheduling team to maintain a professional VA image
• Participates in quality improvement to meet VA SF Health System performance measures
• Adheres to VA policies and OSHA/Policy directives; provides excellent customer service to patients and staff

Skills

Scheduling

Phone etiquette

Medical terminology

Data entry

Typing 45–60 wpm

Education

Certified Medical Assistant

Tools

CPRS scheduling

MS Office

Job description

Ansible Government Solutions, LLC is seeking a Medical Support Assistant/Medical Receptionist to support the Clearlake VA Clinic in Clearlake, CA. The role runs Mon-Fri 8:00am-4:30pm; weekend rotation may occur.

Duties include appointment scheduling, front desk tasks, and patient greeting. Responsibilities include answering calls for scheduling requests, logging in CPRS, coordinating with the Lead Scheduler, and ensuring timely patient communications while upholding VA policies and quality