Patient Services & Scheduling Coordinator

Loyal Source; Clearlake, Northern (CA, KY); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Loyal Source Government Services is seeking a full-time Medical Support Assistant for the Clearlake VA Outpatient Clinic in Clearlake, CA. The role focuses on receptionist duties, patient check-ins, and maintaining accurate records to support high-quality care.

Responsibilities include handling patient communications, coordinating with care teams, and ensuring HIPAA-compliant, timely documentation while using Microsoft Office, CPRS, and ISS daily.

Qualifications

• High School diploma or GED required.
• Typing speed of at least 50 WPM.
• Basic medical terminology knowledge.
• Minimum 6 months of general clerical experience.
• Minimum 6 months experience with scheduling software or related computer programs.

Responsibilities

• Respond to internal and external customer requests in a courteous, professional manner.
• Answer the phone within 5 rings and collect information before transferring to providers.
• Check in patients via ISS and maintain patient demographics.
• Support patient relations and address concerns professionally.
• Maintain accurate correspondence and ensure timely documentation using Microsoft Office tools.

Skills

Typing 50 WPM

Basic medical terminology

General clerical experience

Scheduling software experience

Education

High School diploma or GED

Tools

Microsoft Office

CPRS

ISS

Job description

Loyal Source Government Services is seeking a full-time Medical Support Assistant for the Clearlake VA Outpatient Clinic in Clearlake, CA. The role focuses on receptionist duties, patient check-ins, and maintaining accurate records to support high-quality care.

Responsibilities include handling patient communications, coordinating with care teams, and ensuring HIPAA-compliant, timely documentation while using Microsoft Office, CPRS, and ISS daily.