Medical Scheduling & Front Desk Specialist

Ansible Government Solutions; Santa Rosa (CA); On-site; USD 22,000 - 39,000; Full time

Job summary

Ansible Government Solutions, LLC (Ansible) is recruiting Medical Support Assistants to support the Santa Rosa VA Clinic. The role involves receptionist duties, appointment scheduling per VA directives, and coordination with the scheduling team in a fast-paced clinic environment.

Requirements include US citizenship or residency, clear English communication, 45–60 wpm typing, familiarity with medical terminology, and the ability to pass a NACI background check.

Qualifications

• Citizen or US resident
• Ability to speak, hear, and write English clearly
• Type 45–60 wpm with minimal errors
• Heavy phone and computer usage
• Familiarity with medical terminology, hospital terminology, or clinics
• Willingness to receive government training on appointment management and VA policies
• Minimum 6 months of medical appointment scheduling experience
• CMA or comparable training is preferred but not required
• Ability to pass a required NACI background check
• No sponsorship available

Responsibilities

• Serve as scheduler and receptionist for outpatient appointments per VHA directive and clinic needs
• Answer scheduling requests by phone daily and document in CPRS as required
• Coordinate with Lead Scheduler and team to ensure timeliness and quality communications
• Ensure schedulers/receptionists present VA in a positive, proactive manner
• Support quality improvement and compliance with VA, JCAHO, OSHA, and related standards
• Follow SF VA Health System policies and procedural memorandums and related directives
• Provide quality customer service to patients, families, VA staff, contractors, physicians and residents

Skills

English proficiency

Typing speed

Phone and computer usage

Medical terminology familiarity

Security clearance readiness

Education

CMA preferred

Job description

Ansible Government Solutions, LLC (Ansible) is recruiting Medical Support Assistants to support the Santa Rosa VA Clinic. The role involves receptionist duties, appointment scheduling per VA directives, and coordination with the scheduling team in a fast-paced clinic environment.

Requirements include US citizenship or residency, clear English communication, 45–60 wpm typing, familiarity with medical terminology, and the ability to pass a NACI background check.