Medical Support Assistant/Medical Receptionist

Ansible Government Solutions; Clearlake (CA); On-site; USD 33,000 - 40,000; Full time

Job summary

Ansible Government Solutions, LLC (Ansible) is recruiting Medical Support Assistants to support the Clearlake VA Clinic located at 15145 Lakeshore Dr, Clearlake, CA 95422. Working hours are Mon-Fri, 8:00am-4:30pm. Weekend coverage may be required on a rotational basis.

Competitive packages are available for qualified candidates. Candidates should be U.S. citizens or residents, fluent in English, and have at least 6 months of medical appointment scheduling experience.

Qualifications

• Citizen or US resident.
• Ability to speak, hear and write English clearly.
• Typing 45–60 wpm with minimal errors.
• Heavy phone and computer usage.
• Familiarity with medical terminology.
• CMA or comparable training is preferred but not required.
• Must be able to pass a NACI background check.

Responsibilities

• Schedule appointments per VHA Directive 1230; front desk duties vary by clinic needs.
• Answer all phone calls for scheduling requests daily (Mon-Fri) and log in CPRS charts as required.
• Coordinate with Lead Scheduler to ensure timely patient communications.
• Ensure schedulers/receptionists represent VA professionally.
• Support quality improvement to ensure VA health system compliance with performance measures.

Skills

Appointment scheduling

Phone etiquette

Medical terminology

Computer literacy

Typing 45-60 wpm

Education

Certified Medical Assistant (CMA) preferred

Tools

CPRS

Job description

Overview

Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (MSA)/Medical Receptionist to support the Clearlake VA Clinic located at 15145 Lakeshore Dr, Clearlake, CA 95422. Working hours are Mon-Fri, 8:00am-4:30pm. Weekend coverage may be required on a rotational basis. Competitive packages are available for qualified candidates.

Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers’ success as if it is their own.

Responsibilities

• Acts as the designated scheduler and receptionist, responsible for the performance and coordination of appointment scheduling in accordance with the VHA Directive 1230, Outpatient Scheduling and Process and Procedures. Front desk duties which may vary at each location depending on the individual clinic needs
• Adherence to https://www.va.gov/vhapublications/ViewPublication.asp?pub_ID=3218
• Answers all phone calls in a timely manner for scheduling requests on a daily, Mon-Fri basis and charts in patient s CPRS chart as required
• Works with Lead Scheduler to achieve all patient communications are completed on time and appropriately
• Works with Lead Scheduler and scheduling/reception team to ensure all schedulers/receptionists are competent and represent the VA in a positive, proactive demeanor
• Participates in quality improvement as requested, in order to ensure that the SF VA Health System is in compliance with all performance measures established by the SFVAHS, Vision 21, VA Central Office, JCAHO, OSHA, SOARS, and Inspector General
• Adheres to the SF VA Health System Policy and Procedural Memorandums and the directives and policies set by JCAHO, OSHA, and Hybrid-Title 38
• Provides quality customer service for all patients; patient families; VA Staff, contractors, physicians, fellows, residents

Qualifications

• Citizen or Resident of the United States of America
• Ability to speak clearly, hear and write English
• Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 45-60 wpm with minimum errors
• Heavy phone and computer usage, often simultaneously
• Familiarity with medical terminology, hospital terminology and/or clinics
• Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures
• Minimum 6 months experience with medical appointment scheduling in a medical setting
• Certified Medical Assistant (CMA) or comparable training is PREFERRED but not required
• Ability to pass a required level of security clearance (NACI-level background check)

Pay Range

$23.66 - $29.08 hourly

All candidates must be able to:

• Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
• Lift up to 50 lbs from floor to waist
• Lift up to 20 lbs
• Carry up to 40 lbs a reasonable distance
• Push/pull with 30 lbs of force

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.