Medical Support Assistant

Ansible Government Solutions, LLC; Santa Rosa (CA); On-site; USD 23,000 - 39,000; Full time

Job summary

Ansible Government Solutions, LLC is recruiting Medical Support Assistants to support the Santa Rosa VA Clinic. The role focuses on scheduling, front desk duties, and patient communications in a high-volume VAHealth setting.

The MSA will handle appointment coordination, CPRS chart updates, and collaboration with the Lead Scheduler to ensure timely service. Strong English proficiency and 6 months of scheduling experience are required; CMA training preferred but not mandatory.

Qualifications

• US citizen or resident
• Ability to clearly speak, hear, and write English
• Proficient with computer programs; type 45-60 wpm with minimal errors
• Heavy phone and computer usage daily
• Familiarity with medical terminology
• Training provided on VA policies and procedures
• Minimum 6 months experience with medical appointment scheduling
• CMA training preferred but not required
• Ability to pass a required level of security clearance (NACI)

Responsibilities

• Acts as the designated scheduler and receptionist, coordinating appointment scheduling per VA directives.
• Front desk duties vary by clinic needs.
• Answers calls for scheduling requests and updates CPRS charts.
• Works with Lead Scheduler to ensure timely patient communications.
• Collaborates with team to ensure schedulers/receptionists represent the VA positively.
• Participates in quality improvement to meet performance measures.
• Adheres to JCAHO, OSHA, and Hybrid-Title 38 policies and directives.
• Provides quality customer service to patients, families, VA staff, contractors, physicians, fellows, residents.

Skills

English communication

Typing 45-60 wpm

Phone & computer usage

Medical terminology

Security clearance (NACI)

Scheduling experience

Education

Certified Medical Assistant (CMA) training

Job description

Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (MSA) to support the Santa Rosa VA Clinic located at 3841 Brickway Blvd, Santa Rosa, CA 95403. Working hours are Mon-Fri, 8:00am-4:30pm. Weekend coverage may be required on a rotational basis. Competitive packages are available for qualified candidates.

Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers’ success as if it is their own.

Responsibilities

• Acts as the designated scheduler and receptionist, responsible for the performance and coordination of appointment scheduling in accordance with the VHA Directive 1230, Outpatient Scheduling and Process and Procedures. Front desk duties which may vary at each location depending on the individual clinic needs
• Adherence to https://www.va.gov/vhapublications/ViewPublication.asp?pub_ID=3218
• Answers all phone calls in a timely manner for scheduling requests on a daily, Mon-Fri basis and charts in patient s CPRS chart as required
• Works with Lead Scheduler to achieve all patient communications are completed on time and appropriately
• Works with Lead Scheduler and scheduling/reception team to ensure all schedulers/receptionists are competent and represent the VA in a positive, proactive demeanor
• Participates in quality improvement as requested, in order to ensure that the SF VA Health System is in compliance with all performance measures established by the SFVAHS, Vision 21, VA Central Office, JCAHO, OSHA, SOARS, and Inspector General
• Adheres to the SF VA Health System Policy and Procedural Memorandums and the directives and policies set by JCAHO, OSHA, and Hybrid-Title 38
• Provides quality customer service for all patients; patient families; VA Staff, contractors, physicians, fellows, residents

Qualifications

• Citizen or Resident of the United States of America
• Ability to speak clearly, hear and write English
• Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 45-60 wpm with minimum errors
• Heavy phone and computer usage, often simultaneously
• Familiarity with medical terminology, hospital terminology and/or clinics
• Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures
• Minimum 6 months experience with medical appointment scheduling in a medical setting
• Certified Medical Assistant (CMA) or comparable training is PREFERRED but not required
• Ability to pass a required level of security clearance (NACI-level background check)

Pay Range:$16.46 - $28.21 hourly

All candidates must be able to:

• Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
• Lift up to 50 lbs from floor to waist
• Lift up to 20 lbs
• Carry up to 40 lbs a reasonable distance
• Push/pull with 30 lbs of force

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.