VA Medical Scheduler & Front Desk Specialist

Ansible Government Solutions, LLC; Santa Rosa (CA); On-site; USD 23,000 - 39,000; Full time

Job summary

Ansible Government Solutions, LLC is recruiting Medical Support Assistants to support the Santa Rosa VA Clinic. The role focuses on scheduling, front desk duties, and patient communications in a high-volume VAHealth setting.

The MSA will handle appointment coordination, CPRS chart updates, and collaboration with the Lead Scheduler to ensure timely service. Strong English proficiency and 6 months of scheduling experience are required; CMA training preferred but not mandatory.

Qualifications

• US citizen or resident
• Ability to clearly speak, hear, and write English
• Proficient with computer programs; type 45-60 wpm with minimal errors
• Heavy phone and computer usage daily
• Familiarity with medical terminology
• Training provided on VA policies and procedures
• Minimum 6 months experience with medical appointment scheduling
• CMA training preferred but not required
• Ability to pass a required level of security clearance (NACI)

Responsibilities

• Acts as the designated scheduler and receptionist, coordinating appointment scheduling per VA directives.
• Front desk duties vary by clinic needs.
• Answers calls for scheduling requests and updates CPRS charts.
• Works with Lead Scheduler to ensure timely patient communications.
• Collaborates with team to ensure schedulers/receptionists represent the VA positively.
• Participates in quality improvement to meet performance measures.
• Adheres to JCAHO, OSHA, and Hybrid-Title 38 policies and directives.
• Provides quality customer service to patients, families, VA staff, contractors, physicians, fellows, residents.

Skills

English communication

Typing 45-60 wpm

Phone & computer usage

Medical terminology

Security clearance (NACI)

Scheduling experience

Education

Certified Medical Assistant (CMA) training

Job description

Ansible Government Solutions, LLC is recruiting Medical Support Assistants to support the Santa Rosa VA Clinic. The role focuses on scheduling, front desk duties, and patient communications in a high-volume VAHealth setting.

The MSA will handle appointment coordination, CPRS chart updates, and collaboration with the Lead Scheduler to ensure timely service. Strong English proficiency and 6 months of scheduling experience are required; CMA training preferred but not mandatory.