Medical Support Assistant

Ansible Government Solutions; Santa Rosa (CA); In loco; USD 22.000 - 39.000; Tempo pieno

Descrizione del lavoro

Ansible Government Solutions, LLC (Ansible) is recruiting Medical Support Assistants to support the Santa Rosa VA Clinic. The role involves receptionist duties, appointment scheduling per VA directives, and coordination with the scheduling team in a fast-paced clinic environment.

Requirements include US citizenship or residency, clear English communication, 45–60 wpm typing, familiarity with medical terminology, and the ability to pass a NACI background check.

Competenze

• Citizen or US resident
• Ability to speak, hear, and write English clearly
• Type 45–60 wpm with minimal errors
• Heavy phone and computer usage
• Familiarity with medical terminology, hospital terminology, or clinics
• Willingness to receive government training on appointment management and VA policies
• Minimum 6 months of medical appointment scheduling experience
• CMA or comparable training is preferred but not required
• Ability to pass a required NACI background check
• No sponsorship available

Mansioni

• Serve as scheduler and receptionist for outpatient appointments per VHA directive and clinic needs
• Answer scheduling requests by phone daily and document in CPRS as required
• Coordinate with Lead Scheduler and team to ensure timeliness and quality communications
• Ensure schedulers/receptionists present VA in a positive, proactive manner
• Support quality improvement and compliance with VA, JCAHO, OSHA, and related standards
• Follow SF VA Health System policies and procedural memorandums and related directives
• Provide quality customer service to patients, families, VA staff, contractors, physicians and residents

Conoscenze

English proficiency

Typing speed

Phone and computer usage

Medical terminology familiarity

Security clearance readiness

Formazione

CMA preferred

Descrizione del lavoro

Overview

Ansible Government Solutions, LLC (Ansible) is currently recruiting Medical Support Assistants (MSA) to support the Santa Rosa VA Clinic located at 3841 Brickway Blvd, Santa Rosa, CA 95403. Working hours are Mon-Fri, 8:00am-4:30pm. Weekend coverage may be required on a rotational basis. Competitive packages are available for qualified candidates. Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers’ success as if it is their own.

Responsibilities

• Acts as the designated scheduler and receptionist, responsible for the performance and coordination of appointment scheduling in accordance with the VHA Directive 1230, Outpatient Scheduling and Process and Procedures. Front desk duties which may vary at each location depending on the individual clinic needs
• Adherence to https://www.va.gov/vhapublications/ViewPublication.asp?pub_ID=3218
• Answers all phone calls in a timely manner for scheduling requests on a daily, Mon-Fri basis and charts in patient s CPRS chart as required
• Works with Lead Scheduler to achieve all patient communications are completed on time and appropriately
• Works with Lead Scheduler and scheduling/reception team to ensure all schedulers/receptionists are competent and represent the VA in a positive, proactive demeanor
• Participates in quality improvement as requested, in order to ensure that the SF VA Health System is in compliance with all performance measures established by the SFVAHS, Vision 21, VA Central Office, JCAHO, OSHA, SOARS, and Inspector General
• Adheres to the SF VA Health System Policy and Procedural Memorandums and the directives and policies set by JCAHO, OSHA, and Hybrid-Title 38
• Provides quality customer service for all patients; patient families; VA Staff, contractors, physicians, fellows, residents

Qualifications

• Citizen or Resident of the United States of America
• Ability to speak clearly, hear and write English
• Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 45-60 wpm with minimum errors
• Heavy phone and computer usage, often simultaneously
• Familiarity with medical terminology, hospital terminology and/or clinics
• Technically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures
• Minimum 6 months experience with medical appointment scheduling in a medical setting
• Certified Medical Assistant (CMA) or comparable training is PREFERRED but not required
• Ability to pass a required level of security clearance (NACI-level background check)
• No sponsorship available

Pay Range:

$16.46 - $28.21 hourly

All candidates must be able to:

• Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
• Lift up to 50 lbs from floor to waist
• Lift up to 20 lbs
• Carry up to 40 lbs a reasonable distance
• Push/pull with 30 lbs of force

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.