V104- Virtual Client Care Administrative Assistant

Job Duck LLC; United States; Remote; USD 13,000 - 14,000; Full time

Job summary

Job Duck LLC is seeking a Client Care Administrative Assistant to provide exceptional client support. You will manage communications with providers, verify balances, and keep documentation accurate to keep cases moving efficiently.

The role suits someone navigating a fast-paced environment with problem-solving skills, empathetic communication, and a focus on client satisfaction. EST timezone, Monday–Friday hours, remote work possible.

Qualifications

• Minimum of 1 year in a client-facing role or customer service.
• Sales experience is required.
• Bilingual proficiency in English and Spanish.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication abilities.
• Ability to work independently and as part of a team.

Responsibilities

• Accurately document all findings and interactions in the CRM system.
• Maintain professionalism and empathy in client and provider interactions.
• Contact providers to request and review invoices and verify balances.
• Coordinate timely follow-ups with stakeholders.
• Negotiate with providers after training period.
• Participate in daily, weekly, and monthly team meetings.
• Confirm insurance coverage applicability for clients.
• Communicate with multiple providers and consolidate inquiries.

Skills

Customer service

Sales experience

Bilingual English/Spanish

Attention to detail

Organizational skills

Independent & team work

Tools

CRM Neos

Intermedia VoIP

Neos Email

Neos Calendar

Zoom

Job description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022! Job Description: Join Job Duck as a Client Care Administrative Assistant and become an essential part of a dynamic team dedicated to delivering exceptional client support. In this role, you will manage critical communications with providers, verify balances, and ensure accurate documentation to keep cases moving efficiently. Your ability to stay organized and maintain professionalism will directly impact client satisfaction and operational success. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values clear, empathetic communication.

Monthly Compensation Range: from $1,150 USD to $1,220 USD

Responsibilities

• Accurately document all findings and interactions in the CRM system
• Maintain professionalism and empathy in all client and provider interactions
• Contact providers on behalf of clients to request and review outstanding invoices and verify balances
• Coordinate timely follow-ups with stakeholders
• Negotiate with providers on behalf of clients after training period
• Participate in daily, weekly, and monthly team meetings
• Confirm insurance coverage applicability for clients
• Communicate with multiple providers and consolidate inquiries for efficiency

Requirements

• Time Zone: Eastern Standard Time (EST)
• Office Hours: Monday to Friday 9:00 AM - 6:00 PM EST
• Software/Tools: CRM: Neos VoIP: Intermedia Internal Communication: Neos, Zoom Email: Neos Calendar: Neos

Required Skills

• Minimum of 1 year of experience with a client-facing role or customer service.
• Sales Experience is required
• Bilingual proficiency (English and Spanish)
• Strong attention to detail and organizational skills
• Excellent verbal and written communication skills
• Emotional maturity and ability to handle sensitive information
• Empathetic and professional demeanor
• Ability to work independently and as part of a team
• Comfortable with CRM systems and VoIP tools

Work Shift

Work Shift: 9:00 AM - 6:00 PM [EST][EDT] (United States of America)

Languages

Languages: English, Spanish