V104C - Case Intake Coordinator II

Job Duck LLC; United States; Remote; USD 13,000 - 14,000; Full time

Job summary

Job Duck LLC is seeking a Case Intake Coordinator in the United States to manage communications, support the intake process, and help ensure new cases are handled efficiently from the start.

You will coordinate information, support onboarding activities, and maintain accurate documentation, contributing to a seamless client experience. The ideal candidate is organized, detail-oriented, and comfortable managing multiple priorities while delivering exceptional customer service.

Qualifications

• Reliable and professional with proven customer service skills.
• Excellent written and verbal English communication.
• Professional phone etiquette is essential.
• Sales background is preferred for intake interactions.
• Strong organization and attention to detail.

Responsibilities

• Answer inbound phone calls and respond to emails in a professional and timely manner.
• Manage intake overflow and promptly address inquiries.
• Ensure all records and information are complete and accurately entered into company systems.
• Support early onboarding activities for new cases.
• Assist with case manager intake processes.
• Review, organize, and maintain client documentation.
• Coordinate with internal teams to support case progression and client service needs.

Skills

Reliable

Customer service

Phone etiquette

Sales background

Quality assurance

English proficiency

Communication skills

Organized

Attention to detail

Job description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!

Job Description

Join Job Duck as a Case Intake Coordinator and play a key role in creating a positive and professional first impression for prospective clients. In this position, you will manage communications, support the intake process, and help ensure new cases are handled efficiently from the start. Your work will contribute directly to a seamless client experience by coordinating information, supporting onboarding activities, and maintaining accurate documentation. The ideal candidate is organized, detail-oriented, and comfortable managing multiple priorities while delivering exceptional customer service. If you enjoy helping people, thrive in a fast paced environment, and take pride in keeping processes running smoothly, this opportunity is for you.

Compensation

Compensation range: 1,142 USD to 1,220 USD Monthly

Responsibilities

• Answer inbound phone calls and respond to emails in a professional and timely manner
• Manage intake overflow and ensure all inquiries are addressed promptly
• Ensure all records and information are complete and accurately entered into company systems
• Support early onboarding activities for new cases
• Assist with case manager intake processes
• Review, organize, and maintain client documentation
• Coordinate with internal teams to support case progression and client service needs

Requirements

• Reliable
• Strong customer service skills
• Professional phone etiquette
• Sales background preferred
• Quality assurance
• English proficient
• Communication skills written/verbal
• Organized
• Attention to detail

Work Shift

8:00 AM - 5:00 PM [EST][EDT] (United States of America)

Languages

English

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