V104- Virtual Client Care Administrative Assistant

Job Duck, LLC; United States; Remote; USD 13,000 - 14,000; Full time

Job summary

Job Duck, LLC in the United States is seeking a Client Care Administrative Assistant to support providers and clients, manage communications, verify balances, and keep documentation accurate to move cases efficiently.

This remote role requires at least 1 year in a client-facing position, sales experience, and bilingual English/Spanish, with strong attention to detail and professional written and verbal communication skills.

Qualifications

• At least 1 year in a client-facing role or customer service.
• Sales experience is required.
• Bilingual in English and Spanish.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.

Responsibilities

• Accurately document all findings and interactions in the CRM system.
• Maintain professionalism and empathy in all client and provider interactions.
• Contact providers on behalf of clients to request and review outstanding invoices and verify balances.
• Coordinate timely follow-ups with stakeholders.
• Negotiate with providers on behalf of clients after training period.
• Participate in daily, weekly, and monthly team meetings.
• Confirm insurance coverage applicability for clients.
• Communicate with multiple providers and consolidate inquiries for efficiency.

Skills

Customer service

Bilingual English/Spanish

Attention to detail

Verbal and written communication

Team player

Tools

CRM system

VoIP tools

Neos CRM

Intermedia

Zoom

Job description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!

Job Description:

Join Job Duck as a Client Care Administrative Assistant and become an essential part of a dynamic team dedicated to delivering exceptional client support. In this role, you will manage critical communications with providers, verify balances, and ensure accurate documentation to keep cases moving efficiently. Your ability to stay organized and maintain professionalism will directly impact client satisfaction and operational success. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values clear, empathetic communication.

Monthly Compensation Range: from $1,150 USD to $1,220 USD

Responsibilities include, but are not limited to:

• Accurately document all findings and interactions in the CRM system

• Maintain professionalism and empathy in all client and provider interactions

• Contact providers on behalf of clients to request and review outstanding invoices and verify balances

• Coordinate timely follow-ups with stakeholders

• Negotiate with providers on behalf of clients after training period

• Participate in daily, weekly, and monthly team meetings

• Confirm insurance coverage applicability for clients

• Communicate with multiple providers and consolidate inquiries for efficiency

Requirements:

Additional Job Description

Time Zone: Eastern Standard Time (EST)
Office Hours: Monday to Friday 9:00 AM – 6:00 PM EST
Software/Tools:
CRM: Neos
VoIP: Intermedia
Internal Communication: Neos, Zoom
Email: Neos
Calendar: Neos

Required Skills

Minimum of 1 year of experience with a client-facing role or customer service.

Sales Experience is required

Bilingual proficiency (English and Spanish)

Strong attention to detail and organizational skills

Excellent verbal and written communication skills

Emotional maturity and ability to handle sensitive information

Empathetic and professional demeanor

Ability to work independently and as part of a team

Comfortable with CRM systems and VoIP tools

Work Shift:

9:00 AM - 6:00 PM [EST][EDT] (United States of America)

Languages:

English, Spanish