V108 - VCM-Case Manager - Records and Documentation Management

Job Duck LLC; United States; Remote; USD 14,000 - 15,000; Full time

Job summary

Job Duck LLC in the United States is seeking a Bilingual Case Manager to join a fast-paced legal environment. You will guide clients through various stages of their cases, ensuring records, documentation, and updates are properly managed, while collaborating with internal teams, insurance companies, and clients to keep cases moving forward efficiently and accurately.

The ideal candidate is proactive, detail-oriented, and comfortable handling multiple priorities with professionalism and empathy.

Qualifications

• Experience in case management, legal support, client services, insurance coordination, healthcare administration, or related field preferred.
• Experience handling sensitive and confidential information.
• Ability to manage multiple active cases simultaneously.

Responsibilities

• Maintain organization while handling multiple active cases.
• Manage email correspondence, scheduling, and admin tasks.
• Ensure case information is confidential and compliant with standards.
• Identify delays or issues and communicate solutions.
• Collaborate with internal teams to support case management.
• Respond to client inquiries with professionalism and empathy.
• Prepare and organize case files for completeness and accessibility.
• Monitor case progress through litigation or closure and provide updates.
• Maintain case records in company systems and databases.
• Coordinate with insurers regarding claims and updates.
• Request, collect, and maintain medical records and documentation.
• Conduct regular client follow-ups to obtain information.

Skills

Bilingual English & Spanish

Case Management

Client Relationship Management

Time Management

Organization

Attention to Detail

Professional Written Communication

Professional Verbal Communication

Multitasking

Problem Solving

Tools

Microsoft Office Suite

CRM systems

Email management platforms

Calendar management tools

VOIP phone systems

Job description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!

Job Description

Join Job Duck as a Bilingual Case Manager and become an essential part of a fast-paced legal environment where your organization, communication, and client service skills make a meaningful impact every day. In this role, you will serve as a key point of contact for clients, helping guide them through various stages of their cases while ensuring all necessary records, documentation, and updates are properly managed. You will work closely with internal teams, insurance companies, and clients to keep cases moving forward efficiently and accurately. The ideal candidate is proactive, detail-oriented, and comfortable managing multiple priorities while maintaining a high level of professionalism and empathy. This is an excellent opportunity for someone who thrives in a structured environment, enjoys helping others, and takes pride in delivering exceptional client support.

Monthly Compensation: 1,220 to 1,320 USD

Responsibilities

• Maintain a high level of organization while handling multiple active cases simultaneously.
• Manage email correspondence, scheduling, and administrative case-related tasks as required.
• Ensure all case-related information is handled with confidentiality and in compliance with company standards.
• Identify potential case delays or issues and proactively communicate solutions or next steps.
• Collaborate with internal team members to support efficient case management processes.
• Respond to client inquiries with professionalism, empathy, and attention to detail.
• Prepare and organize case files to ensure information is complete, accurate, and easily accessible.
• Monitor case progress through litigation or closure and provide status updates to relevant parties.
• Maintain accurate and up-to-date case records within company systems and databases.
• Track and manage case workflows, deadlines, appointments, and important milestones.
• Coordinate with insurance companies regarding claims, records, case updates, and required information.
• Request, collect, organize, and maintain medical records and supporting case documentation.
• Conduct regular client follow-ups to gather information, answer questions, and ensure all required documentation is received.
• Serve as the primary point of contact for clients, providing timely updates and maintaining consistent communication throughout the life of each case.

Requirements

• Time Zone Requirement: Eastern Standard Time (EST)
• Work Schedule:
  • Monday through Friday
  • 8:30 AM to 5:30 PM EST
• Language Requirements:
  • Professional written and spoken English
  • Professional written and spoken Spanish
• Experience Requirements:
  • Previous experience in case management, legal support, client services, insurance coordination, healthcare administration, or a related field preferred
  • Experience handling sensitive and confidential information
  • Ability to manage multiple active cases simultaneously
• Technical Requirements:
  • Microsoft Office Suite
  • CRM systems experience preferred
  • Email management platforms
  • Calendar management tools
  • VOIP phone systems experience preferred
• Additional Requirements:
  • Strong verbal and written communication skills
  • Ability to work independently with minimal supervision
  • Excellent organizational and time management skills
  • Strong follow-up and documentation practices
  • Ability to meet deadlines in a fast-paced environment
  • Comfortable handling client communications throughout the case lifecycle
• Call Volume Expectations:
  • Moderate call activity
  • Approximately 6 to 15 calls per day
• Required Skills:
  • Bilingual English and Spanish Communication
  • Client Relationship Management
  • Case Management
  • Records and Documentation Management
  • Insurance Coordination
  • Time Management
  • Organization
  • Attention to Detail
  • Professional Written Communication
  • Professional Verbal Communication
  • Multitasking
  • Problem Solving
  • Critical Thinking
  • Follow-Up Management
  • Deadline Management
  • Confidential Information Handling
  • Reliability
  • Accountability
  • Proactive Work Ethic
  • Independent Decision Making
  • Customer Service Excellence
  • Adaptability

Other Information

Work Shift: Languages: English, Spanish