UX Strategy Leader for Luxury Digital Experience

Michael Kors; New York (NY); Hybrid; USD 145,000 - 160,000; Full time

Benefits offered by this job

Generous Paid Time Off & Holiday Cal.

Summer Fridays

Internal Mobility Across Brands

Cross-brand Discount

Exclusive Employee Sales

Fav 5 Cards (MK Discount)

401k Match

Paid Parental Leave

Thrive Wellness Program

Commuter Benefits

Gym Discounts

Job summary

Michael Kors is seeking a Senior Manager, User Experience to shape the UX strategy across our digital storefronts. You will align UX with product roadmaps and brand goals, working with Product, Technology, Analytics, Creative, Content, and Marketing to enhance customer journeys and conversions.

You will lead a UX team, establish standards, and drive continuous improvement using customer feedback, research, and analytics to raise the organization’s digital experience maturity.

Qualifications

• 7+ years of experience in UX, Product Design, Digital Experience Design, or related field in a strategic/leadership role.
• Strong understanding of user-centered design, accessibility, design systems, and digital experience best practices.
• Proven ability to develop UX strategies and roadmaps for digital products, preferably in luxury/retail.

Responsibilities

• Define and maintain the UX vision, principles, and long-term experience strategy.
• Develop and manage the UX roadmap and prioritize opportunities to improve journeys and conversion.
• Champion customer-centric design practices across the product organization and embed UX within strategy.
• Partner with key stakeholders to align UX with product roadmaps and business priorities.
• Present UX strategy and roadmap priorities to senior leadership for alignment and decisions.

Skills

UX leadership

Stakeholder management

Design leadership

Figma

Tools

Figma

Job description

Michael Kors is seeking a Senior Manager, User Experience to shape the UX strategy across our digital storefronts. You will align UX with product roadmaps and brand goals, working with Product, Technology, Analytics, Creative, Content, and Marketing to enhance customer journeys and conversions.

You will lead a UX team, establish standards, and drive continuous improvement using customer feedback, research, and analytics to raise the organization’s digital experience maturity.