Luxury Collection Store Manager — Client Experience Leader

Michael Kors Retail Inc; Hercules (CA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Cross-Brand Discount

Clothing allotment

Competitive paid time off

Internal mobility across Capri Brands

Exclusive Employee Sales

Paid Parental Leave

401k Match

Job summary

Michael Kors is seeking a Collection Store Manager to lead a dynamic boutique team, elevating the client experience and driving business success through proactive planning and execution. You will recruit and mentor staff while maintaining brand standards and delivering exceptional service.

The role requires a proven luxury store management background, entrepreneurial spirit, and strong people skills, with a focus on client relationships and sales growth.

Qualifications

• 2+ years of luxury Store Manager experience
• Entrepreneurial mindset with adaptability and problem-solving
• Strong in performance management and team development

Responsibilities

• Create, lead, and execute the boutique client experience strategy and identify opportunities for improvements with a 360 view to ensure values and standards are upheld.
• Obtain client insights and provide feedback that translates into action plans for continuous improvement in the client experience, partnering closely with the Corporate Retail Excellence team.
• Lead various bespoke activities to best facilitate a seamless client experience; including but not limited to, defining objectives, planning and preparation, client coordination, entertainment, and product presentation.
• Recruit, hire, retain and provide ongoing mentorship to the boutique team to best support the improvement of proficiencies, attitudes, and behaviors that impact the client experience.
• Create boutique and implement policies that ensure all team members contribute to the VM bar of excellence.
• In partnership with the Marketing and CRM team, utilize training in CRM, clienteling behaviors, and performance conversations to increase sales revenue year over year.
• With the retail excellence team, oversee the client journey to further strengthen the clienteling results as shown in increased client sales penetration.
• Partner appropriately with the boutique team and Corporate to ensure that the boutique meets brand standards and expectations.

Skills

Store management

Clienteling

Team leadership

Job description

Michael Kors is seeking a Collection Store Manager to lead a dynamic boutique team, elevating the client experience and driving business success through proactive planning and execution. You will recruit and mentor staff while maintaining brand standards and delivering exceptional service.

The role requires a proven luxury store management background, entrepreneurial spirit, and strong people skills, with a focus on client relationships and sales growth.