UX Design Lead: Digital Workflows & Research

US Federal Emergency Management Agency; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

US Federal Emergency Management Agency's Resilience Directorate seeks a UX specialist to apply User-Centered Design to modernize NFIP insurance workflows, mapping, and digital processes. The role focuses on creating efficient, user-friendly digital experiences.

The ideal candidate will lead user research, develop prototypes, and document workflows in collaboration with cross-functional teams to deliver accessible services and streamlined digital interactions.

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Qualifications

• Applying User-Centered Design principles to develop or improve digital products, services, workflows, or applications.
• Conducting user research and usability testing to identify user needs, analyze findings, or recommend design improvements.
• Designing and documenting digital workflows or interfaces using process maps, user journeys, wireframes, prototypes, or requirements.

Skills

User-Centered Design

User Research

Prototyping

Process Design

Digital Workflows

Attention to Detail

Customer Service

Decision Making

Information Management

Interpersonal Skills

Oral Communication

Problem Solving

Teamwork

Technical Competence

Job description

US Federal Emergency Management Agency's Resilience Directorate seeks a UX specialist to apply User-Centered Design to modernize NFIP insurance workflows, mapping, and digital processes. The role focuses on creating efficient, user-friendly digital experiences.

The ideal candidate will lead user research, develop prototypes, and document workflows in collaboration with cross-functional teams to deliver accessible services and streamlined digital interactions.

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