IT Specialist

Federal Emergency Management Agency; Washington (District of Columbia); Remote; USD 122,000 - 158,000; Full time

Job summary

Federal Emergency Management Agency in Washington, DC is seeking a UX Specialist with User Centered Design expertise to modernize NFIP insurance and digital workflows. You will conduct user research, craft wireframes, and collaborate with product owners and technical teams to translate needs into practical designs.

Travel may be required for engagements with NFIP partners and field stakeholders. This telework-eligible role requires strong prototyping skills using Figma, Axure, or Adobe XD and

Qualifications

• No Educational Substitution: you must meet the listed qualifications.
• Experience applying User Centered Design to modernization of NFIP insurance and mapping workflows.
• Ability to conduct user research, stakeholder interviews, and usability testing.
• Ability to create wireframes, prototypes, and responsive designs with standard tools.

Responsibilities

• Apply User Centered Design methods to support modernization of NFIP processes and digital workflows.
• Conduct user research, stakeholder interviews, and usability testing to identify needs and pain points.
• Design and document current and future-state workflows, user journeys, and service blueprints.
• Create wireframes, prototypes, and responsive designs using Figma, Axure, or Adobe XD; translate needs into design recommendations and requirements.

Skills

User Centered Design

User Research

Prototyping

Process Design

Tools

Figma

Axure

Adobe XD

Job description

• Department: Department of Homeland Security
• Location: Washington, District of Columbia

This position is located in the Resilience Federal Insurance Directorate Insurance Acquisition & Technology Division. The ideal candidate for this position will a UX specialist with User Centered Design expertise, user research, prototyping, and process design experience to modernize NFIP insurance, mapping, and digital workflows.

Key Responsibilities

What will I do in this position if hired? In this position, you will be an IT Specialist. Typical assignments include: Applying User Centered Design methods to support modernization of NFIP insurance, mapping, and digital service workflows, including discovery, design, testing, and iterative improvement.

Conducting user research, stakeholder interviews, and usability testing with internal staff, policyholders, insurance partners, flood mapping partners, and other stakeholders to identify needs, pain points, and process improvements. Designing and documenting current and future-state workflows for NFIP insurance and mapping processes, including user journeys, process maps, service blueprints, requirements, and decision points.

Creating wire-frames, prototypes, and responsive application designs using tools such as Figma, Axure, Adobe XD, or similar platforms to support new or improved NFIP digital products and workflows. Collaborating with product owners, business partners, technical teams, vendors, and program stakeholders to translate user needs and business requirements into clear design recommendations, functional requirements, and implementation ready solutions.

This could include visioning sessions, design sessions, and other techniques for solution design. What else do I need to know? At FEMA, our mission is to help people before, during and after disasters, and every employee at FEMA has a role in emergency management. Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites.

All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description.

Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.

Requirements & Education

No Educational Substitution: There is no educational substitution for this position, and you must meet the qualifications listed in the "requirements" section of this announcement.

DHS offers competitive salaries and an attractive benefits package, including health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include flexible work schedules; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers.

DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any federal employee hired on or after November 5, 2016, who is a veteran with a service- connected disability rating of 30 percent or more.

Which agency is hiring for this position?

This position is with Federal Emergency Management Agency, Department of Homeland Security.

What is the salary for this position?

The posted pay range is $121785 – $158322/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-11-06.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.