UX Lead: Human-Centered Design for Enterprise Systems

Integral Federal, Inc.; Tysons (VA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

Flexible Spending Accounts

Disability Insurance

Life Insurance

PTO & Holidays

Bonuses & Awards

Training Reimbursement

Employee Assistance Program

Paid Parental Leave

Job summary

Integral Federal, Inc. is seeking a Human Centered Design/UX Lead to provide expert HCD leadership across VA product lines and deliver secure IT solutions supporting VA mission. You will lead user research, workshops, and artifacts (personas, journey maps) to align design with business outcomes.

The role requires experience with enterprise-scale platforms, collaboration with Product Owners and Agile teams, and producing end‑to‑end UX guidance for rollout planning and end‑user adoption.

Qualifications

• Bachelor’s degree in computer science or an IT-related field with 6–10 years of experience.
• Minimum 3 years leading UX/HCD efforts on enterprise-scale platforms, preferably in government, healthcare, or regulated environments.
• Demonstrated experience supporting Agile teams, PI Planning, Sprint Planning, and user-centric requirement elaboration.
• Proven experience conducting user research, usability testing, workflow analysis, and requirements validation.
• Experience developing UX artifacts including personas, journey maps, workflows, and experience insights used for feature definition and prioritization.
• Experience collaborating with Product Owners, Business Analysts, developers, and program stakeholders to align design to business outcomes.
• Public Trust

Responsibilities

• Conducts user research, facilitates collaborative design activities, and ensures features and requirements reflect validated user needs. The Lead partners closely with Product Owners, Business Analysts, Agile Development Teams, and VA stakeholders to ensure design intent is preserved throughout planning, development, testing, and implementation.
• Lead user research activities including interviews, observation, usability testing, and other HCD techniques to gather actionable insights.
• Facilitate HCD workshops and collaborative sessions to support requirement elaboration, user story development, and design decisions.
• Develop UX artifacts such as personas, journey maps, workflows, and experience insights that inform solution design and product strategy
• Collaborate with Business Analysts and Product Owners to maintain alignment between requirements, user needs, dependencies, and VA strategic outcomes
• Contribute UX guidance and user‑centric content to training materials, communications, and rollout planning to support end‑user adoption
• Advocate for customer‑centric design practices that enhance usability, workflow efficiency, and end‑user satisfaction across VA‑EISS, MBMS, BOSS‑E, and integrated systems

Skills

UX leadership

User research

Facilitation

Design systems

Requirements elaboration

Education

Bachelor's Degree in computer science or IT-related field

Job description

Integral Federal, Inc. is seeking a Human Centered Design/UX Lead to provide expert HCD leadership across VA product lines and deliver secure IT solutions supporting VA mission. You will lead user research, workshops, and artifacts (personas, journey maps) to align design with business outcomes.

The role requires experience with enterprise-scale platforms, collaboration with Product Owners and Agile teams, and producing end‑to‑end UX guidance for rollout planning and end‑user adoption.