Senior UX/CX Specialist

SHR Consulting Group; United States; On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Paid time off

Job summary

SHR Consulting Group is seeking a Senior UX/CX Specialist to lead multimodal user experience research and design for high-impact FEMA systems. The role focuses on ensuring digital products are intuitive, compliant, and optimized for crisis response operations.

You will lead user research, oversee accessibility requirements, and collaborate with Agile/DevSecOps teams to deliver wireframes, design systems, and prototypes.

Qualifications

• 7+ years of relevant working experience in a similar role.
• Advanced UX research and interaction design.
• Deep knowledge of accessible design for federal systems.
• Experience integrating UX with Agile/DevSecOps teams.

Responsibilities

• Lead user research, heuristic evaluations, and multi-channel experience design.
• Oversee UX strategy, accessibility compliance, and content design.
• Facilitate workshops, co-design sessions, and design reviews with stakeholders.
• Deliver high-fidelity wireframes, design systems, and prototypes.
• Provide Section 508 and WCAG guidance.

Skills

UX research

Interaction design

Accessibility

Agile/DevSecOps

Education

Bachelor's degree in Design/Communications/Marketing

Agile or UX certification

Job description

SHR is a premier technology integrator solving our nation’s most complex modernization and readiness challenges across the defense, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration, enterprise IT, including cloud services: cyber, software, advanced analytics, and AI. With an intimate understanding of our customers’ challenges and deep expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions.

We are seeking a Senior UX/CX Specialist to lead multimodal user experience research and design for high-impact FEMA systems, ensuring digital products are intuitive, compliant, and optimized for crisis response operations.

Key Responsibilities:

• Lead user research, heuristic evaluations, and multi-channel experience design.
• Oversee UX strategy, accessibility compliance, and content design.
• Facilitate workshops, co-design sessions, and design reviews with stakeholders.
• Deliver high-fidelity wireframes, design systems, and prototypes.
• Provide Section 508 and WCAG guidance.
• At least 7 years of relevant working experience in a similar role.
• Advanced UX research and interaction design.
• Deep knowledge of accessible design for federal systems.
• Experience integrating UX with Agile/DevSecOps teams.

Education and Certification Requirements:

• Bachelor's degree in Design, Communications, Marketing, or related field.
• Agile or UX certification preferred.

Clearance Requirements:

• Ability to obtain Public Trust.
• Active Public Trust is preferred.
• FEMA Public Trust is highly preferred.

What We Offer:

• Competitive salary based on experience and qualifications.
• Comprehensive benefits package including health, dental, and retirement plans with company match.
• Paid time off and federal holidays.

We are an Equal Opportunity Employer and consider all qualified applicants without regard to protected characteristics under applicable law. EEO/AA Employer/Veteran/Disabled