UX IT Specialist: Modernize NFIP Digital Workflows (Remote)

Federal Emergency Management Agency; Washington (District of Columbia); Remote; USD 122,000 - 158,000; Full time

Job summary

Federal Emergency Management Agency in Washington, DC is seeking a UX Specialist with User Centered Design expertise to modernize NFIP insurance and digital workflows. You will conduct user research, craft wireframes, and collaborate with product owners and technical teams to translate needs into practical designs.

Travel may be required for engagements with NFIP partners and field stakeholders. This telework-eligible role requires strong prototyping skills using Figma, Axure, or Adobe XD and

Qualifications

• No Educational Substitution: you must meet the listed qualifications.
• Experience applying User Centered Design to modernization of NFIP insurance and mapping workflows.
• Ability to conduct user research, stakeholder interviews, and usability testing.
• Ability to create wireframes, prototypes, and responsive designs with standard tools.

Responsibilities

• Apply User Centered Design methods to support modernization of NFIP processes and digital workflows.
• Conduct user research, stakeholder interviews, and usability testing to identify needs and pain points.
• Design and document current and future-state workflows, user journeys, and service blueprints.
• Create wireframes, prototypes, and responsive designs using Figma, Axure, or Adobe XD; translate needs into design recommendations and requirements.

Skills

User Centered Design

User Research

Prototyping

Process Design

Tools

Figma

Axure

Adobe XD

Job description

Federal Emergency Management Agency in Washington, DC is seeking a UX Specialist with User Centered Design expertise to modernize NFIP insurance and digital workflows. You will conduct user research, craft wireframes, and collaborate with product owners and technical teams to translate needs into practical designs.

Travel may be required for engagements with NFIP partners and field stakeholders. This telework-eligible role requires strong prototyping skills using Figma, Axure, or Adobe XD and