Remote UX Designer for DHS & Federal Services

ECS; Richmond (VA); A distancia; USD 100.000 - 110.000; Jornada completa

Descripción de la vacante

Everforth ECS is seeking a UX Designer to work remotely on federal projects for DHS HQ. You will research customer journeys, design and test approaches to improve service delivery, and foster a user-centric culture across federal programs.

The role requires planning and executing user research, creating journey maps and personas, and collaborating with ECS teams to deliver engaging experiences across services and websites critical to mission success.

Formación

• US citizenship is required to work on federal projects.
• Bachelor's degree in a relevant field.
• 5+ years of combined professional UX experience.
• Online portfolio showcasing UX design deliverables.
• Experience with user research, journeys, personas, and service blueprints.

Responsabilidades

• Collaborate with federal clients to define and implement innovative UX solutions.
• Lead discovery efforts and gather requirements for new projects.
• Plan and conduct user research using surveys, interviews, and focus groups.
• Create journey maps, workflows, personas, and use case summaries.
• Design wireframes, mockups, and prototypes; iterate from feedback.
• Validate designs through usability testing and refine accordingly.
• Produce case studies, demonstrations, and trainings highlighting UX outcomes.
• Translate research findings into clear business and functional requirements.

Conocimientos

UX design

User research planning

User journeys

Stakeholder collaboration

Communication skills

Public speaking

Agile experience

Portfolio presentation

Self-starter

Educación

Bachelor's Degree

Herramientas

Figma

Adobe Creative Cloud

HTML/CSS

Microsoft 365

Descripción del empleo

Everforth ECS is seeking a UX Designer to work remotely on federal projects for DHS HQ. You will research customer journeys, design and test approaches to improve service delivery, and foster a user-centric culture across federal programs.

The role requires planning and executing user research, creating journey maps and personas, and collaborating with ECS teams to deliver engaging experiences across services and websites critical to mission success.