Remote UX Researcher for Federal Modernization

ICF; Charlotte (NC); A distancia; USD 81.000 - 139.000; Jornada completa

Descripción de la vacante

ICF is seeking a UX Researcher to advance human-centered design across federal data and analytics platforms. You will conduct qualitative and quantitative research, synthesize insights, and advise product, service, and operations teams to reduce friction and improve outcomes.

Working with cross-functional teams in a federal context, you will create personas, journey maps, and experience assessments, while advocating for accessibility and inclusive design throughout the lifecycle.

Formación

• U.S. Citizenship is required due to federal contract requirements.
• Bachelor’s degree in Human-Centered Design, UX Research, Psychology, or related field; or equivalent experience.
• Minimum 3 years of relevant UX research experience aligned to the responsibilities.
• Experience with qualitative and quantitative research methods and synthesis.

Responsabilidades

• Support the UX vision and strategy in alignment with project goals and business objectives.
• Collaborate with stakeholders to frame the problem, develop hypotheses, and create research plans.
• Conduct qualitative and quantitative research, including interviews, usability tests, surveys, and journeys.
• Develop personas, journey maps, and experience assessments.
• Analyze feedback to identify needs and opportunities for improvement.
• Synthesize findings into clear, actionable insights and recommendations.
• Communicate research outcomes clearly to diverse audiences.
• Advise on service design, product, and workflow improvements through research.

Conocimientos

Mixed-method research

Personas

Journey maps

Experience artifacts

Communication skills

Cross-functional collaboration

Educación

Bachelor’s degree in Human-Centered Design, UX Research, Psychology, or related field

Master’s degree may substitute for 2 years of experience

Herramientas

Miro

Figma

UserZoom

Qualtrics

SurveyMonkey

Dovetail

Microsoft Forms

Descripción del empleo

ICF is seeking a UX Researcher to advance human-centered design across federal data and analytics platforms. You will conduct qualitative and quantitative research, synthesize insights, and advise product, service, and operations teams to reduce friction and improve outcomes.

Working with cross-functional teams in a federal context, you will create personas, journey maps, and experience assessments, while advocating for accessibility and inclusive design throughout the lifecycle.