Utility Support Specialist: Billing & Transfers

City-of-Greenville,-Tx; Greenville (TX); On-site; USD 23,000 - 32,000; Full time

Job summary

City-of-Greenville,-Tx is seeking a customer service representation to assist residential and commercial customers with new and existing utility and Fusion services. You will handle transfers, disconnections, billing questions, and troubleshooting, both in person and by phone.

The role requires a high school diploma, 1–2 years of office experience, and proficiency with Microsoft Office. Bilingual ability is a plus, and familiarity with Tyler Incode software is a plus.

Qualifications

• High school diploma or equivalent plus some course work or computer training beyond high school.
• 1-2 years’ related experience in office environment, preferably including some customer contact.
• Proficiency in Microsoft Office software.
• Tyler Technology Incode software knowledge a plus.
• Bi-lingual ability a plus.

Responsibilities

• Records, maintains, and files all utility and Fusion transactions.
• Assist residential and commercial customers with new utility and Fusion services, transfers, and disconnections in person and on the phone.
• Assists customers with billing inquiries.
• Multi-tasking, able to work under stress, and ability to get along with other employees.
• Regular attendance and punctuality are essential job functions.
• Performs other duties as assigned.

Skills

High school diploma

Office experience

Microsoft Office

Bi-lingual ability

Education

High school diploma or equivalent

Tools

Microsoft Office software

Tyler Technology Incode

Job description

City-of-Greenville,-Tx is seeking a customer service representation to assist residential and commercial customers with new and existing utility and Fusion services. You will handle transfers, disconnections, billing questions, and troubleshooting, both in person and by phone.

The role requires a high school diploma, 1–2 years of office experience, and proficiency with Microsoft Office. Bilingual ability is a plus, and familiarity with Tyler Incode software is a plus.