GEUS CUSTOMER SERVICE REPRESENTATIVE I (PT)

Lindentx; Greenville (TX); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Lindentx in Texas is seeking a customer service assistant to help residential and commercial customers with utility and Fusion services, transfers, disconnections, and billing inquiries. You will work in a fast-paced environment, both in person and over the phone, ensuring accurate records and smooth service changes.

The role requires a high school diploma, 1–2 years in an office with customer contact, and proficiency in Microsoft Office; Incode knowledge and bilingual ability are a plus.

Competenze

• High school diploma or equivalent with additional coursework.
• 1–2 years' experience in an office with customer contact.
• Proficiency in Microsoft Office.
• Tyler Incode software knowledge is a plus.
• Bilingual ability is a plus.

Mansioni

• Record, file, and maintain all utility and Fusion transactions.
• Assist customers with new services, transfers, and disconnections in person or by phone.
• Assist customers with billing inquiries.
• Multitask, work under stress, and collaborate with colleagues.
• Maintain regular attendance and punctuality.
• Perform other duties as assigned.

Conoscenze

Customer service

Microsoft Office

Bilingual

In-person support

Formazione

High school diploma or equivalent with coursework

Strumenti

Tyler Incode software

Descrizione del lavoro

FUNCTION

Assist residential and commercial customers with new and existing utility and Fusion services. Assist customers with transfers, disconnections, billing problems, and Fusion troubleshooting.

PRIMARY RESPONSIBILITIES

1. Records, maintains, and files all utility and Fusion transactions.
2. Assist residential and commercial customers with new utility and Fusion services, transfers, and disconnections in person and on the phone.
3. Assists customers with billing inquiries.
4. Multi-tasking, able to work under stress, and ability to get along with other employees.
5. Regular attendance and punctuality are essential job functions.
6. Performs other duties as assigned.

The primary responsibilities only include essential functions of the job and does not imply that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instruction and to perform any other job-related duties requested by supervisor or management.

MINIMUM QUALIFICATIONS AND SKILLS

1. High school diploma or equivalent plus some course work or computer training beyond high school.
2. 1-2 years’ related experience in office environment, preferably including some customer contact.
3. Proficiency in Microsoft Office software.
4. Tyler Technology Incode software knowledge a plus.
5. Bi-lingual ability a plus.

PHYSICAL EFFORT

1. N/A