Utility Billing & Customer Care Specialist

City of Gainesville, GA; Gainesville (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

City of Gainesville, GA is seeking a customer service representative for billing, collections, and clerical support within the Water Resources department. The role involves helping citizens with daily utility inquiries, processing payments, and setting up services and payment plans.

The position requires a high school diploma or GED and at least two years of related experience. Proficiency in Microsoft Office and strong communication skills are essential.

Qualifications

• High school diploma or GED required.
• Two years related experience required.
• Experience with billing systems preferred.
• Experience in customer service in a public-sector environment a plus.

Responsibilities

• Assist customers with billing questions and payments.
• Process service applications for new, termination, or transfer of service.
• Respond to phone inquiries and provide problem resolution to customers.
• Balance daily cash and payments; handle cash receipts.
• Prepare and issue replacement/duplicate bills when needed.
• Coordinate with other departments to resolve customer issues.

Skills

Customer service

Billing experience

Problem solving

Telephone support

Data entry

Cash handling

Education

High School diploma or GED

Tools

Microsoft Office

Job description

City of Gainesville, GA is seeking a customer service representative for billing, collections, and clerical support within the Water Resources department. The role involves helping citizens with daily utility inquiries, processing payments, and setting up services and payment plans.

The position requires a high school diploma or GED and at least two years of related experience. Proficiency in Microsoft Office and strong communication skills are essential.