Technical Lead & IT Project Manager – End-User Support

Arete Technologies, Inc.; Little Rock (AR); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading consulting firm in Little Rock, Arkansas, seeks a Technical Lead/Project Manager. This role involves providing hands-on technical support for desktop and laptop devices, alongside managing various IT projects from start to finish. The ideal candidate will possess exceptional customer service skills, problem-solving capabilities, and strong experience in desktop support technologies. This position offers a dynamic environment where collaboration is key, ensuring that all users receive top-notch support and service. Transportation requirements may be necessary for occasional fieldwork.

Qualifications

• Strong customer service abilities and ownership mindset.
• Experience in managing, coordinating and implementing projects.
• Knowledge of PC imaging and troubleshooting.

Responsibilities

• Provide hands-on end user support for desktop/laptop issues.
• Manage complete life-cycle of projects from planning to implementation.
• Support and maintain customer software and systems.

Skills

Exceptional customer service skills

Problem solving capabilities

Strong verbal communication skills

Ability to work in a team environment

Strong analytical skills

Tools

Windows 7/8/8.1/10

Microsoft Office Suite

Active Directory

PC Imaging

Cisco Switch

LogMeIn

Job description

A leading consulting firm in Little Rock, Arkansas, seeks a Technical Lead/Project Manager. This role involves providing hands-on technical support for desktop and laptop devices, alongside managing various IT projects from start to finish. The ideal candidate will possess exceptional customer service skills, problem-solving capabilities, and strong experience in desktop support technologies. This position offers a dynamic environment where collaboration is key, ensuring that all users receive top-notch support and service. Transportation requirements may be necessary for occasional fieldwork.