Entry-Level Technical Support Specialist — Utilities

Nexgrid, LLC.; Fredericksburg (VA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Free health insurance

Free drinks and snacks

Incentives and rewards

Job summary

A technology solutions provider in Virginia is seeking an entry-level Customer Support Representative. In this role, you will provide technical support via email, web, and phone, helping utilities and ensuring customer success. Ideal candidates thrive in a fast-paced environment and have strong communication skills. The company offers a supportive atmosphere with incentives for growth. Join a motivated team and build relationships with clients while enhancing your skills.

Qualifications

• Experience managing customer relationships and accounts (small & large companies).
• Hands-on experience with process development, documentation, and execution.
• Strong verbal and written communication skills for both technical and non-technical audiences.

Responsibilities

• Provide technical support via email, web, and phone.
• Act as a knowledge expert for utilities assisting with consulting and hands-on training.
• Build positive relationships with customers.

Skills

Strong communication skills

Problem-solving skills

Ability to multi-task

Customer relationship management

Education

Crucial experience with customer support applications

Tools

Microsoft Office Suite

Jira

Salesforce

Job description

A technology solutions provider in Virginia is seeking an entry-level Customer Support Representative. In this role, you will provide technical support via email, web, and phone, helping utilities and ensuring customer success. Ideal candidates thrive in a fast-paced environment and have strong communication skills. The company offers a supportive atmosphere with incentives for growth. Join a motivated team and build relationships with clients while enhancing your skills.