Customer Operations & Tech Support Specialist

Ox; Fayetteville (AR); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A dynamic technology firm in Fayetteville, Arkansas is seeking an Operations Specialist to bridge customer relations, project management, and operational coordination. The ideal candidate has 1-3 years of experience in technical support, excellent communication skills, and the ability to manage hardware logistics. This hybrid role offers a unique opportunity to engage directly with our clients while ensuring operational excellence and customer satisfaction.

Qualifications

• 1–3 years of experience in technical support, IT, or a related role.
• Strong problem-solving skills and attention to detail.
• Excellent written and verbal communication skills.
• Familiarity with project management methodologies.

Responsibilities

• Manage documentation and communication between customers and internal teams.
• Serve as the primary point of contact for customer support requests.
• Manage hardware logistics for existing customers.
• Develop and publish software release notes.

Skills

Technical support experience

Problem-solving skills

Communication skills

Project coordination

Job description

A dynamic technology firm in Fayetteville, Arkansas is seeking an Operations Specialist to bridge customer relations, project management, and operational coordination. The ideal candidate has 1-3 years of experience in technical support, excellent communication skills, and the ability to manage hardware logistics. This hybrid role offers a unique opportunity to engage directly with our clients while ensuring operational excellence and customer satisfaction.