Technical Support

Continental Utility Solutions, Inc.; Arkansas; On-site; USD 40,000 - 60,000; Full time

Job summary

A utility management software leader is seeking a Technical Support Representative in Arkansas. The successful candidate will provide support for software applications and technical services, ensuring optimal client interactions. Required qualifications include a bachelor's degree, technical knowledge of hardware and software, and strong communication skills. This role demands a fast-paced work environment with a commitment to customer satisfaction.

Qualifications

• Demonstrated experience in hardware, software and networks.
• Strong technical understanding of utility billing applications.
• Experience in customer service and technical support.

Responsibilities

• Provide technical support for Utility Billing applications.
• Interact with clients to ensure optimal application performance.
• Develop technical expertise to deliver quality support.
• Participate in new product development and testing.

Skills

Technical knowledge of hardware, software and networks

Strong understanding of Microsoft Products and Operating Systems

Effective communication skills

Strong understanding of software applications

Critical thinking and problem solving

Excellent people and communication skills

Ability to work in a fast paced team environment

Solid organizational skills

Ability to resolve issues quickly

Education

Bachelor's degree or higher technical certification

Job description

Continental Utility Solutions, Inc. (CUSI), a national leader in utility management software and technology services, is currently seeking a Technical Support Representative in Jonesboro and Fayetteville, Arkansas. The successful candidate will possess software, hardware and network experience, enjoy working with people and will be responsible for providing technical support of CUSI’s software applications and technical services to the utility sector.

Responsibilities shall include:

• Technical support of CUSI’s Utility Billing applications including installation, operation, and issue resolution
• Interact with clients to ensure applications are performing optimally via telephone, fax, email, and online
• Develop and apply technical expertise to efficiently and effectively deliver quality based technical support
• Develop and maintain the knowledge of new hardware, software, and operating systems
• Develop and maintain the knowledge of new CUSI products and services
• Maintain the highest level of customer service consistently meeting and exceeding customer expectations while managing multiple tasks
• Participate in new product development and testing

Required Skills shall include:

• Technical knowledge of the principals, practices and techniques used in hardware, software and networks
• Strong understanding of Microsoft Products and Operating Systems
• Ability to communicate effectively commercially and technically
• Strong technical understanding of software applications
• Critical thinking and problem solving
• Excellent people, communication skills and a professional demeanor
• Ability to work in a fast paced team environment
• Solid organizational skills, time management skills and ability to set and manage priorities
• Ability to resolve issues quickly and efficiently and operate under deadlines
• A minimum of a bachelors degree or higher technical certification

Knowledge of software development, accounting and the utility industry are significant pluses.

The position reports directly to the Manager of Technical Support. Please direct only serious inquiries to [e-mail] .