Technical Software Support Engineer

Tyler Technologies, Inc.; Troy (MI); On-site; USD 52,000 - 60,000; Full time

Job summary

A software solutions provider based in Troy, Michigan is looking for a Software Support Specialist to provide essential support for mission-critical applications. The role involves troubleshooting software and hardware issues, managing technical incidents, and training users in system functionality. Ideal candidates should have a Bachelor's degree in a technical field and a strong understanding of Microsoft products. Flexibility for various shifts is required, as well as a commitment to exceptional customer service.

Qualifications

• Bachelor’s Degree in a relevant technical field preferred.
• Strong technical knowledge of Microsoft technologies.
• Ability to learn new technologies quickly.

Responsibilities

• Provide high-quality phone and email support.
• Perform troubleshooting of software and hardware issues.
• Take ownership of technical incidents until resolved.
• Replicate complex customer issues for resolution.
• Train customers in software operation and functionality.

Skills

General knowledge of Microsoft products

Troubleshooting

Customer support

Education

Bachelor’s Degree in MIS, CIS or related technical field

Job description

A software solutions provider based in Troy, Michigan is looking for a Software Support Specialist to provide essential support for mission-critical applications. The role involves troubleshooting software and hardware issues, managing technical incidents, and training users in system functionality. Ideal candidates should have a Bachelor's degree in a technical field and a strong understanding of Microsoft products. Flexibility for various shifts is required, as well as a commitment to exceptional customer service.