Customer Service Representative

City of Seguin; Seguin (TX); Sur place; USD 24 000 - 34 000; Plein temps

Résumé du poste

City of Seguin is seeking a Customer Service Representative to handle payments and utility service requests. You will enter customer data, process applications for initiation, transfer, or discontinuance of services, and reconcile cash drawers daily.

Responsibilities include preparing bank deposits, inventory control, answering public inquiries, and ensuring accurate records while maintaining courteous service in a fast-paced environment.

Qualifications

• High school graduation or equivalent; experience in customer service; one year related experience including cash handling and reconciliation.

Responsabilités

• Receives and process various payments through payment windows.
• Processes applications for initiation, transfer and/or discontinuance of utility services which includes: entering customer information into the computer assigning services and generating appropriate service orders.
• Reconcile own cash drawer daily.
• Prepare and deliver bank deposits.
• Prepare cut-off list.
• Processes and distributes NSF checks and accompanying documentation.
• Inventories office supplies.
• Answers inquiries from the public.
• Open and close the cash vault.

Connaissances

Cash handling

Reconciliation

Customer service

Data entry

Multitasking

Numerical detail work

Formation

High school diploma or equivalent

Outils

Spreadsheet

Description du poste

Position Type:
Clerical/Administrative/Customer Service Representative

Date Posted:
10/14/2026

Location:
City of Seguin

Receives and process various payments through payment windows;

Processes applications for initiation, transfer, and/or discontinuance of utility services which includes: entering customer information into the computer assigning services and generating appropriate service orders;

Responsible for reconciling own cash drawer daily;

Prepares and delivers various bank deposits;

Prepares cut off list;

Processes and distributes NSF checks and accompanying documentation;

Inventories office supplies;

Answers inquiries from the public;

Responsible for the opening and closing of the cash vault; and

Job Description: CUSTOMER SERVICE REPRESENTATIVE

PAY GROUP:

U5

City of Seguin Pay Schedule

SUMMARY OF POSITION:

Receives various payments and provides accurate accounting of same; processes applications for initiation, transfer and/or discontinuance of utility services.

EXAMPLES OF WORK:

Essential Duties*

• Receives and process various payments through payment windows;
• Processes applications for initiation, transfer and/or discontinuance of utility services which includes: entering customer information into the computer assigning services and generating appropriate service orders;
• Responsible for reconciling own cash drawer daily;
• Prepares and delivers various bank deposits;
• Prepares cut off list;
• Processes and distributes NSF checks and accompanying documentation;
• Inventories office supplies;
• Answers inquiries from the public;
• Responsible for the opening and closing of the cash vault; and

Other Important Duties*

Performs such other duties as may be assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Demonstrated ability to: learn standard computer spreadsheet operation.

Ability to: perform a volume of numerical detail work with speed and accuracy; make mathematical computations with and without mechanical assistance; maintain positive attitude and accurate work habits during stressful interactions with the public; prepare financial and other records in a systematic, neat, legible manner; make changes accurately; multitask and work in a fast paced environment; establish and maintain effective working relationships with co-workers; work with members of the public in a pleasant and courteous manner; and follow complex instructions.

ACCEPTABLE EXPERIENCE AND TRAINING:

High school graduation or its equivalent; experience in customer service; and one year of related experience to include cash handling and reconciliation; computer experience preferred.

CERTIFICATES AND LICENSES REQUIRED:

Must be bondable.

- Salary is $21.31/hour

- Position Will Remain Open Until Filled

- The City of Seguin is an "Equal Opportunity Employer" (AA/EOE)

* For the purpose of compliance with the Americans With Disabilities Act (ADA). This job description does not take into account potential reasonable accommodations.