CUSTOMER SERVICE REPRESENTATIVE

Port Orange, City of (FL); Florida; Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

The City of Port Orange is seeking an entry-level Customer Service Representative to serve as the front desk and call center for city services. You will answer phones, emails, and in-person questions from residents, assist with billing, permits, and other city services, and process payments.

Data entry into city systems, record-keeping, and resolving or routing complaints are also part of the role. You may be asked to perform duties during emergency management operations; extra compensation and

Qualifikationen

• High School Diploma or GED required.
• 1-2 years of customer service experience or equivalent.
• Basic computer/data entry skills.
• Good communication and problem-solving.
• Friendly, customer-oriented

Aufgaben

• Answer phones, emails, and in-person questions from residents.
• Help citizens with billing, permits, or city services.
• Process payments and update accounts.
• Enter data into city systems.
• Resolve complaints or route to appropriate department.
• Maintain records and reports.
• All other duties as required.

Kenntnisse

Communication skills

Problem-solving

Customer-focused

Ausbildung

High School Diploma or GED

1-2 years customer service experience

Education and experience may be considered

Tools

Basic computer skills

Data entry

Jobbeschreibung

This entry level Customer Service Representative accepts and processes payments for utilities, billing, and permits, and helps residents. This role serves as the front desk / call center for city services.

• Answer phones, emails, and in-person questions from residents
• Help citizens with billing, permits, or city services
• Process payments and update accounts
• Enter data into city systems
• Resolve complaints or route them to the right department
• Maintain records and reports
• All other duties as required.

This position is part of the City’s Emergency Management Team and, as such, shall be expected to perform all duties that are assigned during an emergency management operation. Any additional compensation, above the normal weekly salary, shall be outlined by the City Manager in the City’s Emergency Management Activation and Emergency Declaration. Failure to appear to perform emergency management assignments and to work assigned shifts as scheduled by the City’s Emergency Management Personnel or individuals designated by the City Manager to assign such functions will result in disciplinary action up to and including termination.

EDUCATION AND EXPERIENCE REQUIREMENTS

• High School Diploma or General Education Degree (GED)
• 1-2 years of relevant customer service experience, or an equivalent combination
• or education and experience may be considered.
• Basic computer/data entry skills
• Good communication and problem-solving
• Friendly, customer-oriented