Utility Payments Clerk I – Customer Service & Billing

City-of-Wilson,-Nc; Wilson (NC); On-site; USD 22,000 - 32,000; Full time

Job summary

The City of Wilson in eastern North Carolina is hiring a clerical position to collect fees for city services and support daily financial operations. The role emphasizes accuracy, efficiency, and courteous customer service.

The successful candidate will handle payments, receipts, and inquiries, with duties including reconciliation, batch creation for remittance, and basic accounting procedures in a municipal setting.

Qualifications

• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
• Sufficient experience to understand the basic principles relevant to the major duties, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
• Ability to be bonded.

Responsibilities

• Collects monies for utility payments, parking tickets, Greenlight, and accounts receivable.
• Reconciles daily receipts; locates and corrects errors.
• Answers telephone to respond to customer inquiries and to take credit card payments.
• Assists with cancellation of service for non-payment.
• Assists in processing returned checks.
• Creates batch for remittance system; corrects errors.
• Performs other related duties as assigned.

Skills

Oral and written communication

Mathematical calculations

Reading and writing

Customer service

Education

High school diploma or equivalent

Tools

Computers

Job description

The City of Wilson in eastern North Carolina is hiring a clerical position to collect fees for city services and support daily financial operations. The role emphasizes accuracy, efficiency, and courteous customer service.

The successful candidate will handle payments, receipts, and inquiries, with duties including reconciliation, batch creation for remittance, and basic accounting procedures in a municipal setting.