Cash & Payments Specialist

Support New Bern LLC; New Bern (NC); On-site; USD 36,000 - 58,000; Full time

Job summary

City of New Bern is seeking a full-time Payment Services Representative in New Bern, NC. The role focuses on handling customer accounts, posting money received for utility bills, deposits, and fees, and assisting customers in person and by phone with service needs.

The position requires high school completion, strong cash handling, data entry skills, and excellent customer service. Training is provided under the supervision of the Payment Services Supervisor, with opportunities to support

Qualifications

• High school diploma or equivalent required.
• Experience in customer service and cash handling preferred.
• Ability to enter and analyze financial data with speed and accuracy.
• Comfort handling payments and interacting with the public in person and by phone.

Responsibilities

• Receive and record funds for utility bills, deposits, and fees.
• Assist customers in person and by phone with service requests and concerns.
• Enter/analyze account data and process payments.
• Balance cash drawer and prepare daily reports.
• Process adjustments for misapplied payments and waivers as needed.

Skills

Money handling

Data entry

Customer service

Phone support

Education

High school diploma

Associates degree preferred

Tools

Accounting software

Job description

City of New Bern is seeking a full-time Payment Services Representative in New Bern, NC. The role focuses on handling customer accounts, posting money received for utility bills, deposits, and fees, and assisting customers in person and by phone with service needs.

The position requires high school completion, strong cash handling, data entry skills, and excellent customer service. Training is provided under the supervision of the Payment Services Supervisor, with opportunities to support