Utility Billing & Customer Service Clerk

Strategic Government Resources, Inc.; La Porte (TX); On-site; USD 26,000 - 33,000; Full time

Job summary

Strategic Government Resources, Inc. is seeking a Customer Service Clerk for a full-time role focusing on clerical tasks in Utility Billing and Tax Collections.

The position involves processing payments via multiple channels, responding to inquiries, and maintaining accurate records. The ideal candidate will have at least one year of general clerical, cash handling, and customer service experience, with proficiency in Microsoft Office.

Qualifications

• One year of general clerical experience and a High School Diploma or GED.
• One year cash handling.
• One year customer service.

Responsibilities

• Receive and process payments for water, sewer, solid waste, tax, and other City services via inside counter, drive-thru kiosk, postal service, webstore and/or other methods.
• Balance daily receipts to monies received and post to proper accounts.
• Respond to citizen/customer requests for information and assistance both in person and via telephone.
• Resolve and/or assist in the resolution of citizen complaints, disputes, or problems regarding payment for and delivery of City services.
• Maintain section files and records including posting information and preparing logs/reports.

Skills

Basic mathematics

Basic bookkeeping

Microsoft Office

Modern office practices

Education

High School Diploma or GED

Job description

Strategic Government Resources, Inc. is seeking a Customer Service Clerk for a full-time role focusing on clerical tasks in Utility Billing and Tax Collections.

The position involves processing payments via multiple channels, responding to inquiries, and maintaining accurate records. The ideal candidate will have at least one year of general clerical, cash handling, and customer service experience, with proficiency in Microsoft Office.